IT Operations Coordinator

4 weeks ago


Wichita Falls, Texas, United States Capital One Full time

This role at Capital One involves providing communication and coordination for a geographically dispersed enterprise workforce. The position acts as a liaison between the Support Organization and its partners, focusing on enhancing work processes. Strong customer service and quick decision-making skills are essential to identify opportunities for improvement. The role requires experience in managing IT projects, technical operations, IT systems and infrastructure, incident management, and reporting tools.

Key Responsibilities:

  • Manage IT projects and technical operations teams
  • Coordinate with the Support Organization and its partners
  • Enhance work processes and identify opportunities for improvement
  • Develop and implement process management functions
  • Utilize ITIL Certification and ServiceNow experience

Requirements:

  • High School Diploma, GED, or equivalent certification
  • Minimum 2 years of experience in managing IT projects or operations teams
  • Minimum of 2 years of Technical Operations experience
  • Minimum of 2 years of experience in IT systems and infrastructure
  • Minimum of 2 years experience with desktop platforms and operating systems
  • Minimum of 2 years of experience with incident management and reporting tools

Preferred Qualifications:

  • Bachelor's Degree in Business, Information Systems, Computer Science, or Military experience
  • Minimum 2 years of experience with defining, implementing, and leveraging process management functions
  • ITIL Certification
  • Minimum 3 years of experience with ServiceNow
  • Minimum 3 years of experience in Project Management

Job Posting: This role is expected to accept applications for a minimum of 5 business days.



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