Operations Supervisor

4 weeks ago

Wichita Falls, Texas, United States Biomat USA Full time
Job Summary

We are seeking a highly skilled and experienced Operations Supervisor to join our team at Grifols. As a key member of our plasma center operations team, you will be responsible for ensuring the smooth and efficient operation of our facility, including supervising donor flow, maintaining compliance with regulatory requirements, and providing exceptional customer service to our donors.

Key Responsibilities
  • Supervise and coordinate the activities of production employees, ensuring that all tasks are completed in a timely and efficient manner.
  • Maintain thorough familiarity with all state and federal regulations, as well as our company's Standard Operating Procedure Manual, to ensure compliance and adherence to regulatory requirements.
  • Supervise donor selection, plasma collection, and all manufacturing records to maintain the highest production standards.
  • Attend all required training sessions, staff meetings, and other events to stay up-to-date on company policies and procedures.
  • Ensure accurate and thorough documentation of necessary records is performed.
  • Under the guidance of the Center Manager and/or Assistant Manager, maintain a clean and organized facility, and ensure that all equipment is in good working order.
  • Submit timely and accurate reports as required by the Center Manager and/or Assistant Manager.
  • Assist in the control of center donor funds as determined by the Center Manager and/or Assistant Manager.
  • Assist in the training of new employees and retraining of current employees.
  • Maintain active communication with other service areas to ensure accurate documentation and quality.
  • Build rapport with donors to ensure overall customer satisfaction with the center.
  • Report all unsafe situations or conditions to area lead, supervisor, or manager.
  • May be trained to repair plasma center equipment.
  • Assist the Center Manager and/or Assistant Manager in any task necessary in pursuit of company objectives.
Requirements
  • High school diploma or GED.
  • Certified as a Phlebotomist, Donor Processor, Plasma Processor, and Designated Trainer.
  • Typically requires 4 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.
Occupational Demands

Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical office and laboratory equipment. Exposure to extreme cold below 32*. Personal protective equipment required such as protective eyewear, garments, and gloves. Work is performed standing for 6-8 hours per day. Repetitive foot movements, bends, and twists neck and waist for 4-6 hours per day. Occasionally walks. Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. Ability to make precise coordinated movements of the fingers to grasp and manipulate objects. Light to moderate lifting of 15-30lbs. Heavy lifting of 30-45lbs. for 2-4 hours per day with a maximum lift of 50lbs. May reach above and below shoulder height. Hearing acuity essential. Color perception/discrimination, near vision, and far vision correctable in one eye to 20/30 and to 20/100 in the other eye. Able to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. Performs simple and repetitive tasks that vary little each day by following a set of written or oral instructions/procedures. Maintains work pace to meet production standards.

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