Patient Care Coordinator

4 weeks ago

Wichita Falls, Texas, United States Ennoble Care Full time
Job Description

About Ennoble Care

We are a mobile primary care, palliative care, and hospice service provider with patients in various locations. Our clinicians provide continuum of care for those with chronic conditions and limited mobility. We offer a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust.

Job Summary

We are seeking a Full-time Care Coordinator to work out of our Wichita, KS location. This position is responsible for ensuring Ennoble Care is providing high quality care services. The Care Coordinator will work with clinicians, staff and patients to reach healthcare goals and keep the lines of communication open.

Responsibilities

  • Complete individualized patient care plans and perform care management and care coordination services using Ennoble Care's electronic medical record system
  • Frequent contact with patients to provide care coordination, support, and manage compliance with the care management programs to increase positive outcomes
  • Document all client communications (verbal or written) accurately
  • Communication to and from Primary Care Clinician or designee regarding patient emergent needs and/or life-threatening episodes and to ensure comprehensive care plans are complete and accurate
  • Keep Team Supervisor informed of all issues pertinent to the care plan process and any known or perceived issues
  • Demonstrate ability to work with various cross-organizational areas to meet the needs of Ennoble Care's patients, their family members, and partner facilities
  • Become skilled at using technology including secure email, telephone system, electronic medical records, etc.
  • Adherence to documentation protocols and best practices for daily work logs, escalation of client issues, and internal communications
  • Excellent customer service skills demonstrated by positive feedback from customers and patients
  • Contribute as a positive member of the department by supporting all members of the team in a productive and constructive manner

Equipment Operation

  • Utilization of a computer, telephone, copy machine, and other office equipment as necessary

Qualifications

  • Must be comfortable with speaking on the phone for large amounts of the day
  • Must be compassionate and empathetic towards our patients, always demonstrating exceptional customer service
  • Ability to take accurate notes to document each task in a timely manner
  • Ability to multitask between different patients and workstreams while remaining organized and efficient with time
  • Ability to thrive in a fast-paced environment
  • Must be able to work from 8:30 – 5:30pm, Monday through Friday
  • Must be proficient in using a computer, including Outlook and other Microsoft Office programs
  • Knowledge of basic healthcare terms, conditions, roles, and basic care principles is helpful
  • Candidate must be able to pass a drug screen, background check, have a positive attitude, adapt positively to change, be a team player, and be willing to learn new skills on a continuous basis.

Benefits

  • Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
  • Paid Time Off
  • Paid Office Holidays

Additional Benefits

  • Paid Sick Time
  • 401(k) with up to 3% company match
  • Referral Program
  • Payactiv: pay-on-demand. Cash out earned money when and where you need it

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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