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Customer Engagement Specialist

2 months ago

Pacoima, California, United States Americann Made LLC Full time

Position Title: Sales Associate

Company: Americann Made LLC

Reporting Structure: Reports to Sales Leads, Supervisors, and General Manager

Overview:

At Americann Made LLC, our retail locations are more than just stores; they are vibrant spaces where our team members create memorable experiences for our customers. As a Sales Associate, you will play a crucial role in delivering outstanding customer service, fostering engaging shopping experiences, and achieving remarkable sales results. This position serves as an excellent entry point into the retail industry, with many of our successful leaders beginning their careers in this role. Working with us provides an opportunity to build relationships, develop teamwork, and enhance leadership skills that can advance your career within Americann Made LLC.

Key Responsibilities:

  • Greet customers warmly upon their arrival
  • Conduct informative tours of the sales area
  • Provide guests with details about promotions and relevant information
  • Assist in maintaining office documents and administrative tasks
  • Manage the central phone system and direct calls appropriately
  • Process sales transactions accurately while adhering to the Point of Sale system
  • Address customer inquiries in person, electronically, and via phone, redirecting as necessary
  • Ensure the proper operation of store equipment
  • Sort and distribute incoming correspondence
  • Receive, unpack, and restock products
  • Organize and display new inventory
  • Handle invoices and participate in inventory checks
  • Update promotional materials and special offers
  • Respond to customer reviews with managerial approval
  • Manage inventory of store supplies
  • Perform cleaning and maintenance duties as needed
  • Comply with all regulatory standards
  • Assist with store layout changes
  • Prepare and package products in accordance with regulations
  • Follow all company policies and procedures

Qualifications:

  • Strong communication skills
  • Exhibit ethical behavior
  • Adaptability to changing situations
  • Proactive approach to tasks
  • Effective time management abilities
  • Basic cash handling skills
  • Minimum age requirement: 21 years

Employee Conduct:

This position does not include supervisory responsibilities.

Physical Requirements:

  • Ability to reach overhead, bend, kneel, and carry products
  • Extended periods of standing and walking
  • Capability to lift items weighing up to 55 lbs
  • Frequent use of technology, including computers and cash registers
  • Regular maintenance tasks such as sweeping and restocking
  • Comfortable using ladders

Work Schedule:

  • Available for full-time or part-time work
  • Must be available on weekends and holidays
  • Work hours may vary throughout the week
  • Occasional overnight shifts may be required
  • Schedules may change based on business needs

Customer Service Commitment:

  • Deliver exceptional customer service, ensuring a welcoming atmosphere
  • Demonstrate comprehensive product knowledge to assist customers
  • Prioritize customer satisfaction in all interactions
  • Encourage team members to exercise sound judgment in service delivery
  • Promote quality service through training and leading by example
  • Strive to meet customer needs by locating requested merchandise
  • Be available to engage with customers and address their inquiries