Customer Experience Associate

2 weeks ago


Davenport, Iowa, United States MSC Industrial Direct Full time

MSC Industrial Supply is a leading distributor of industrial products. As a Customer Experience Associate at MSC Industrial Direct, you will assist customers with product inquiries and orders. You will also resolve customer issues and complaints in a professional manner. Additionally, you will provide product recommendations and solutions to meet customer needs. To ensure customer satisfaction, you will collaborate with internal teams and maintain a high level of product knowledge and industry expertise.

About the Role

The ideal candidate will have excellent communication skills and be able to work effectively in a team environment. You will process orders accurately and efficiently in our system and handle customer inquiries via phone and email. If you are a detail-oriented individual who enjoys working with customers, this could be the perfect opportunity for you.

Job Description

As a Customer Experience Associate, your key responsibilities will include:

  • Assisting customers with product inquiries and orders
  • Resolving customer issues and complaints in a professional manner
  • Providing product recommendations and solutions to meet customer needs
  • Collaborating with internal teams to ensure customer satisfaction

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience.



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