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Sales Support Specialist

2 months ago

College Station, Texas, United States Rexel USA, Inc Full time

About Rexel USA

Rexel USA is acknowledged as a leading workplace, dedicated to fostering a positive environment.

Our organization encompasses several companies, including Rexel, Gexpro, and Platt & Mayer.

Embarking on a career with us provides numerous opportunities for professional development, career progression, and a vibrant, inclusive culture. We prioritize diversity in our workplace, ensuring that every individual is respected, valued, and empowered to excel.

Position Overview

The role of the Counter Sales Representative is pivotal in delivering immediate assistance and product expertise to our clientele. This position is essential for providing outstanding customer service by promptly and courteously addressing customer inquiries and efficiently processing orders.

Key Responsibilities

  • Deliver exceptional customer service by assisting clients with their purchases and managing order or return processes.
  • Contribute to driving sales in the electrical distribution sector and nurture relationships with both new and existing customers.
  • Support daily inventory management, showroom upkeep, and maintain a clean and organized workspace.
  • Assist with warehouse operations as necessary, including receiving, shipping, stocking, and deliveries.
  • Stay updated on product knowledge to provide informed assistance.
  • Support inside sales efforts as required.
  • Notify management of any safety concerns or customer satisfaction issues.
  • Perform additional duties as assigned.

Qualifications

  • High School Diploma or GED.
  • Preferred: 2+ years of experience in customer service, sales, or electrical distribution.
  • Preferred: Previous experience in a branch setting.

Skills and Competencies

  • Knowledge of electrical products, including lighting, switchgear, and controls.
  • Experience in electrical distribution or related sales environments is preferred.
  • Familiarity with automated order entry systems and Windows-based software.
  • Strong negotiation and interpersonal skills, capable of effective communication across various levels.
  • Excellent written and verbal communication abilities.
  • Team-oriented with strong organizational skills.
  • Ability to work efficiently under tight deadlines.
  • Proficient in typing and computer usage.
  • Positive attitude and a desire to enhance electrical product knowledge.

Working Conditions

The physical demands outlined here are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

  • Exposure to a high noise level and temperature variations.
  • Occasional risk of electrical hazards.
  • Handling of potentially dangerous equipment.
  • Occasional travel to offsite locations.

Physical Requirements

  • Ability to remain stationary and move about as needed.
  • Frequent walking and the ability to crouch or bend as necessary.
  • Ability to operate office machinery and handle materials weighing up to 75 pounds.

Benefits

We offer a comprehensive benefits package, including:

  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401K with Employer Match
  • Paid vacation and sick leave
  • Paid holidays and flexible personal days
  • Tuition Reimbursement
  • Health & Wellness Programs
  • Flexible Spending Accounts
  • HSA Accounts
  • Commuter Transit Benefits
  • Additional optional insurance programs
  • Employee Discount Programs
  • Professional Training & Development Programs
  • Opportunities for Career Advancement

Rexel USA is an equal opportunity employer, committed to creating a diverse and inclusive workplace.