Customer Experience Representative
4 days ago
**Job Summary:** People Science is seeking a highly motivated Customer Experience Representative to join our team. As a Retail Sales Consultant, you will be responsible for delivering an unparalleled partner and customer experience while exceeding sales targets.
This is a unique opportunity to leverage your individualistic personality to become an in-store brand ambassador, focusing on selling our industry-leading connectivity solutions while creating lifelong customers. Our dynamic environment provides a pathway to success, with leaders and peers supporting your personal and professional growth.
Key Responsibilities:
- Connect with Customers: Engage with customers, listen attentively to their needs, and provide personalized guidance to help them find the right products and services.
- Product Expert: Stay up to date with the latest trends and advancements in the telecommunications/mobile industry to educate customers about different options available and recommend the best solutions to meet their specific needs.
- Solve Problems: Assist customers with billing and service-related questions, ensuring they have a clear understanding of their accounts. Process payments, exchanges, and equipment issues efficiently and accurately.
- Team Collaboration: Work closely with your colleagues to ensure an exceptional customer experience. Share knowledge, assist with complex inquiries, and provide backup support when needed.
Requirements:
- High school diploma or equivalent is necessary.
- A minimum of one year of retail selling experience.
- Effective communication, negotiation, and problem-solving skills.
- Self-motivator with a knack for working independently.
- Proficient computer and technical skills, that help support the best customer solutions.
- Reliable personal vehicle (where applicable), valid driver license, car insurance, and a satisfactory driving record.
- Physical Abilities: Standing for prolonged periods is part of this role; potential for lifting up to 35 pounds.
- Ability to work full time and weekends as necessary.
What's In It For You:
- Unlimited earning potential: Base pay + Uncapped Commission structure = $100,000+ combined income potential.
- Comprehensive training: We'll equip you with the knowledge you need to succeed.
- Top-notch benefits: Medical, Dental & Vision Insurance from day one.
- Time to relax: Enjoy paid vacation and sick pay.
- Incentives galore: Dive into our Sales Incentive and Bonus programs for additional earning opportunities.
- Invest in yourself: We offer tuition reimbursement and employee referral earning opportunities.
- Stay connected: Discounted TV/Internet/Phone Employee product benefits.
- Secure your future: Contribute to a 401(k) with company-matched funds.
- Continuous growth: Opportunities for career advancement within our organization.
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