Resort Ambassador

5 days ago


Sedona, Arizona, United States Enchantment Group Management Company LLC Full time
Job Description

The Enchantment Group Management Company LLC is seeking a highly skilled Resort Ambassador to provide exceptional guest service and promote the resort's services.

This role requires strong organizational skills, excellent written and verbal communication skills, and the ability to perform and prioritize multiple tasks with ease. The successful candidate will have a vast knowledge of the resort and local community, as well as strong team member relations.

Key Responsibilities:

  1. Determine the guest's needs and provide personalized recommendations for activities and services.
  2. Work closely with vendors to book reservations and events.
  3. Provide guests with directions to attractions and facilities on or outside the property.
  4. Maintain a clear and organized desk area.
  5. Enter information into the computer system and keep guest itineraries up-to-date.
  6. Make reservations for dinner, events, air travel, rental cars, etc.
  7. Coordinate guests' requests for special services, including flower arrangements and gift baskets.
  8. Contact in-house guests periodically to ascertain any special needs.
  9. Quickly and efficiently follow through on all requests from guests.
  10. Organize special functions as instructed by Director of Rooms or Department Manager.

Requirements:

  • High school diploma or equivalent required.
  • 2+ years of resort customer service experience preferred.
  • Vast knowledge of the resort and local community.
  • Strong organizational skills, excellent written and verbal communication skills, and ability to perform and prioritize multiple tasks with ease.
  • Computer skills required.

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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