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Customer Service Ambassador

2 months ago

Cedar Park, Texas, United States Staff My Agency Full time

We are seeking a highly skilled and caring professional to join our team as a Customer Service Representative at Staff My Agency. This is a low-pressure position focused on delivering exceptional customer service for a well-established insurance agency.

Key Responsibilities:

  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish and maintain strong relationships with clients, understanding their needs and motivations to inspire loyalty and enhance the overall customer experience.
  • Use a customer-focused, needs-based review process to educate clients about insurance options and provide personalized recommendations.

Benefits:

  • Competitive salary with bonuses
  • 401(k) matching
  • Flexible schedule
  • Paid time off
  • Professional development assistance

Requirements:

  • Previous sales experience, preferably in a customer-facing role
  • Excellent communication skills, including written, verbal, and listening
  • Self-motivated and detail-oriented individual
  • Proactive problem solver with strong analytical skills
  • Ability to work effectively in a team environment
  • Ability to assess client needs and conduct effective interviews
  • Ability to effectively relate to clients and provide personalized service
  • Property Casualty license (must be able to obtain prior to start date)
  • Life and Health license (must be able to obtain prior to start date)

We are committed to providing our clients with exceptional service and support. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.