Business Analyst/User Experience Manager

4 weeks ago

Seattle, Washington, United States University of Washington Full time
Job Summary

We are seeking a highly skilled Business Analyst/User Experience Manager to join our team at the University of Washington. This is a unique opportunity to contribute to the development of standards of practice for Business Analysts and User Experience staff, and to manage and mentor staff to expand skills and expertise that supports the delivery of high-quality software products.

Key Responsibilities
  • Develop and maintain deep understanding of the research life cycle, research team experience, and systems involved, including other applications in the research administration space, in order to inform requirements analysis, design and high-level solution approach and scope
  • Collaborate with product managers to bring forward research insights to inform business case development, product visioning, and roadmaps
  • Ensure that project implementation plans align with product vision and strategy
  • Own the user experience strategy that provides strategic design thinking for shaping the product roadmaps and influencing backlog prioritization
  • Contribute toward solutions for tracking and managing the high volume of user input, for actionable use in identifying themes, opportunities, and backlog items
  • Advise on the impact of novel, developing, and mature applications of IT solutions as they relate to research at the University of Washington
  • Advance and champion the use of data analytics in product planning to expand understanding of the user behavior and experience to inform feature prioritization
Requirements
  • Bachelor's degree in Business Administration, Human Centered Design, Computer Science, Information Science, or related field
  • Minimum 4 years' experience managing, leading and participating in progressively more complex projects/product development
  • Demonstrated experience with business analysis and user experience methodologies and best practices
  • Background in Scrum/Agile practice and techniques
  • Ability to balance execution (unblocking efforts) with diplomacy (fostering collaboration)
  • Background in product planning and prioritization techniques
  • Experience recruiting passionate and competent individuals, and supporting their professional development
  • Excellent verbal, written, presentation, and interpersonal communication skills
  • Demonstrated ability to work with and support cross-functional project teams
  • Strong customer focus and excellence in relationship management with key partners
  • Creative problem-solver with the ability to work with a blank slate
  • Ability to work collaboratively with technical and non-technical staff to elicit requirements and appropriate solutions
  • Ability to excel and adapt to a demanding, constantly changing environment
  • Demonstrated ability to work independently and as part of a team in a cooperative effort
  • Strong knowledge and experience in Microsoft products including Word, Excel, Visio, PowerPoint
Preferred Qualifications
  • Experience managing organizational change in coordination with implementing technical improvements
  • Experience in higher education especially with a large, complex research university
  • Program Management experience

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