Patient Service Coordinator

3 days ago


Green Bay, Wisconsin, United States Advocate Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Assistant to join our team at Advocate Health. As a key member of our department, you will be responsible for providing exceptional customer service to patients, visitors, and healthcare professionals.

Key Responsibilities
  • Serve as the primary point of contact for the department, handling incoming and outgoing calls, and responding to patient inquiries.
  • Maintain confidentiality and handle sensitive patient information with discretion.
  • Monitor patient flow and ensure efficient and courteous care.
  • Assist with admission and scheduling functions, including making identification bracelets and performing medical record number searches.
  • Sort and distribute department-specific reports and forms to staff.
  • File and maintain department documents, and ensure delivery of packages and other items.
  • Complete registration processes efficiently and accurately for patients accessing the facility.
Requirements
  • High school graduate or equivalent required.
  • No experience required, but previous reception and/or clerical experience is preferred.
  • Excellent customer relations, communication, and organizational skills.
  • Basic computer skills with Microsoft Office products and registration management systems.
  • Ability to work in a fast-paced environment with multiple interruptions and handle large workloads.
Working Conditions

This role requires sitting, standing, walking, bending, twisting, and reaching above shoulder level for the majority of the workday. The incumbent will also be required to lift up to 10 pounds frequently and 50 pounds occasionally. Sensory requirements include vision, hearing, and touch. The work environment is a normal office setting with significant patient and public contact.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be required to perform other related duties.



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