Customer Service Manager

2 months ago


Middletown, United States Wendy's Full time
{"h1": "Customer Service Manager at Wendy's", "p": "At Wendy's, we're looking for a Customer Service Manager to join our team. As a key member of our restaurant management team, you'll be responsible for creating a service culture that delights every customer.

Your primary responsibility will be to inspire the entire restaurant team to drive a customer-centered service culture, building customer loyalty and ensuring every shift is set up to deliver the best customer service.

You'll lead the planning process for daily operations, guaranteeing every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what is most important to our customers and how we can exceed their expectations.

As a Customer Service Manager, you'll partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.

If you're passionate about delivering exceptional customer service and have a proven track record of success in a fast-paced environment, we want to hear from you

**What You Can Expect:**

* Competitive pay
* Medical, dental, vision, RX
* Flexible Schedules
* Discounted Meals
* Advancement opportunities within our Management Career Path
* We provide a best-in-class restaurant leadership training program to build the foundation for you to become a high-performing leader for Wendy's

**What We Expect From You:**

* Min 1 year restaurant experience preferred
* 6 months or more of restaurant, retail, customer service focused, or equivalent experience
* Must be at least 18 years of age
* HS diploma or equivalent & possess all documents required by state and federal law
* Ability to multi-task while maintaining composure and giving sound advice and direction
* Must be able to take direction, give direction, work well in a team environment, and have a strong customer orientation focus
* Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues
* Ability to work, concentrate and perform duties accurately in a fast-paced environment
* Must be able to stand for prolonged periods of time
* Use restaurant equipment such as a headset, register or grill
* Frequent lifting/carrying up to 25-50lbs, reaching, pushing, pulling, bending, kneeling, and stooping
* Must be available to report for work promptly and regularly
* Must have or be willing to obtain ServSafe certification by end of training

**Equal Employment Opportunity:**

Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.

If you're ready to take your customer service skills to the next level and join a team that's passionate about delivering exceptional service, apply now"}

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