Service Writer

Pulva is seeking a detail-oriented and customer-focused Service Writer to join our RV service department. As a Service Writer, you'll be the key point of contact between our customers and the service team, ensuring that repair and maintenance requests are efficiently communicated and handled.

• Provide exceptional customer service, greeting customers and assessing their RV service needs.
• Create detailed service orders, clearly outlining repair needs, parts, and labor.
• Work closely with technicians to communicate job details and ensure efficient workflow.
• Provide accurate estimates for repairs and maintenance services.
• Keep customers informed about the progress of their RV service, including any additional repairs needed.
• Handle scheduling, ensuring appointments are organized and timeframes are realistic.
• Ensure all paperwork and documentation are accurate, up-to-date, and filed appropriately.
• Coordinate warranty claims and manufacturer-related service requests.
• Maintain knowledge of RV parts and systems to effectively discuss issues with customers and technicians.

• Previous experience in a service writing, customer service, or administrative role (preferably in the automotive or RV industry).
• Strong organizational skills with attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Proficiency with service writing software or willingness to learn.
• Knowledge of RV systems and repair processes is a plus, but not required.
• Valid driver's license and clean driving record.

• Competitive salary based on experience
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Employee discounts on parts and services

Pulva is a dynamic and customer-focused company. As a Service Writer, you'll be working in a fast-paced environment with a team of experienced technicians and customer service representatives.