Service Writer
3 weeks ago
Pulva is seeking a detail-oriented and customer-focused Service Writer to join our RV service department. As a Service Writer, you'll be the key point of contact between our customers and the service team, ensuring that repair and maintenance requests are efficiently communicated and handled.
Key Responsibilities- Provide exceptional customer service, greeting customers and assessing their RV service needs.
- Create detailed service orders, clearly outlining repair needs, parts, and labor.
- Work closely with technicians to communicate job details and ensure efficient workflow.
- Provide accurate estimates for repairs and maintenance services.
- Keep customers informed about the progress of their RV service, including any additional repairs needed.
- Handle scheduling, ensuring appointments are organized and timeframes are realistic.
- Ensure all paperwork and documentation are accurate, up-to-date, and filed appropriately.
- Coordinate warranty claims and manufacturer-related service requests.
- Maintain knowledge of RV parts and systems to effectively discuss issues with customers and technicians.
- Previous experience in a service writing, customer service, or administrative role (preferably in the automotive or RV industry).
- Strong organizational skills with attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to multitask and manage time efficiently in a fast-paced environment.
- Proficiency with service writing software or willingness to learn.
- Knowledge of RV systems and repair processes is a plus, but not required.
- Valid driver's license and clean driving record.
- Competitive salary based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee discounts on parts and services
Pulva is a dynamic and customer-focused company. As a Service Writer, you'll be working in a fast-paced environment with a team of experienced technicians and customer service representatives.
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Service Writer
4 weeks ago
Butler, Pennsylvania, United States Pulva Full timeJob SummaryWe are seeking a detail-oriented and customer-focused Service Writer to join our RV service department at Pulva. As a Service Writer, you will be the key point of contact between our customers and the service team, ensuring that repair and maintenance requests are efficiently communicated and handled.Key ResponsibilitiesProvide exceptional...
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Service Writer
4 weeks ago
Butler, Pennsylvania, United States Pulva Full timeJob SummaryWe are seeking a detail-oriented and customer-focused Service Writer to join our RV service department at Pulva. As a Service Writer, you will be the key point of contact between our customers and the service team, ensuring that repair and maintenance requests are efficiently communicated and handled.Key ResponsibilitiesProvide exceptional...
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