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Service Writer

2 months ago

Butler, Pennsylvania, United States Pulva Full time
Job Summary

We are seeking a detail-oriented and customer-focused Service Writer to join our RV service department at Pulva. As a Service Writer, you will be the key point of contact between our customers and the service team, ensuring that repair and maintenance requests are efficiently communicated and handled.

Key Responsibilities
  • Provide exceptional customer service by greeting customers, assessing their RV service needs, and ensuring a smooth experience from start to finish.
  • Create detailed service orders, clearly outlining repair needs, parts, and labor, to ensure accurate estimates and efficient workflow.
  • Work closely with technicians to communicate job details, coordinate scheduling, and ensure timely completion of repairs.
  • Provide accurate estimates for repairs and maintenance services, and keep customers informed about the progress of their RV service.
  • Ensure all paperwork and documentation are accurate, up-to-date, and filed appropriately, and coordinate warranty claims and manufacturer-related service requests.
  • Act as a liaison between the customer and service team to ensure clear communication and resolve any issues that may arise.
Requirements
  • Previous experience in a service writing, customer service, or administrative role, preferably in the automotive or RV industry.
  • Strong organizational skills with attention to detail, and excellent communication skills, both verbal and written.
  • Ability to multitask and manage time efficiently in a fast-paced environment, and proficiency with service writing software or willingness to learn.
  • Knowledge of RV systems and repair processes is a plus, but not required.
Benefits
  • Competitive salary based on experience
  • Health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Employee discounts on parts and services

Work Hours: Full-time, Monday to Friday, with occasional Saturdays as needed.