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Service Quality Engineer

2 months ago


Irvine, California, United States Kia America Full time
Job Title: Service Quality Engineer

We are seeking a highly skilled Service Quality Engineer to join our team at Kia America. As a key member of our Ownership Experience - Product Quality team, you will play a critical role in representing the voice of the North American customer in identifying vehicle quality concerns and developing countermeasures for our vast dealership network.

Key Responsibilities:
  • Collaborate with engineering groups in North America and Korea to turn customer quality concerns into reality.
  • Manage assigned platforms by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicles.
  • Develop and implement action plans for quality improvement, leveraging data sources such as warranty, Techline, and social media.
  • Validate countermeasure effectiveness through analysis of available data sources, including comeback analysis.
  • Escalate high-priority issues to management for further review with Korean and/or North American engineering teams.
  • Support Kia America Techline and Customer Care with quality advice to prevent comebacks and potential repurchases.
Requirements:
  • Bachelor's degree in engineering or equivalent experience.
  • Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical, and electrical work on vehicle systems.
  • Strong analytical approach to problem resolution.
  • SAS/SQL experience preferred.
  • 5+ years of automotive industry experience in quality assurance or engineering environment preferred.
What We Offer:
  • Competitive salary range: $72,328 - $96,837.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work environment.
  • A comprehensive benefits package, including premium paid medical, dental, and vision coverage, 401(k) plan matching, and time off starting at 14 days per year.

Kia America is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you are passionate about delivering exceptional quality and customer satisfaction, we encourage you to apply for this exciting opportunity.