Service Quality Specialist
3 weeks ago
- Job Summary: We are seeking a highly skilled Service Quality Specialist to join our team at Kia America. The successful candidate will play a key role in ensuring the highest level of quality in our products, working closely with various engineering groups in North America and Korea.
- Main Responsibilities:
- Platform Management: The Service Quality Specialist will be responsible for identifying, investigating, and analyzing product quality/service concerns related to Kia vehicles. They will manage platform(s) by reporting product quality/service concerns through Quality Information Reports (QIRs).
- Dealer Interface/Investigations and Dealer Facing Communications: The successful candidate will coordinate and prepare publications, including draft reviews, procedure/labor time assessments, confirmation of required service parts, and verification of affected population.
- Customer Metrics Activities (IQS/VDS/CR): They will maintain and improve Kia America's performance in studies such as J.D. Power Initial Quality Study (IQS), J.D. Power Vehicle Dependability Study (VDS), and Consumer Reports Reliability Rankings.
- Plant/Port Quality Audits (POD/POE): The Service Quality Specialist will execute product audits through a combination of plant audits (POD) as well as port audits (POE).
- Requirements:
- Bachelor's degree in engineering or equivalent experience required.
- Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical and electrical work on vehicle systems.
- Ability to use common engineering measurement tools and service garage equipment.
- Strong technical writing capabilities and oral communication skills.
- Benefits:
- Competitive salary range: $72,328 - $96,838.
- Excellent benefits package, including premium paid medical, dental and vision coverage for you and your dependents.
- 401(k) plan matching of 100% up to 6% of the salary deferral.
About Kia America: Kia America is a leading automotive manufacturer committed to creating award-winning products and redefining what value means in the automotive industry. We take pride in our fast-paced, collaborative, and innovative culture, where our people thrive on thinking differently and challenging the status quo.
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