Service Quality Specialist

4 weeks ago


Irvine, California, United States Kia America Full time
Service Quality Specialist

At Kia America, we're committed to delivering exceptional quality and service to our customers. As a Service Quality Specialist, you'll play a critical role in ensuring our vehicles meet the highest standards of quality and reliability.

Key Responsibilities:
  • Manage platform(s) by identifying, investigating, and analyzing product quality/service concerns related to Kia vehicles.
  • Report product quality/service concerns through Quality Information Reports (QIRs).
  • Review data sources such as warranty, Techline, Customer Care, and social media to develop action plans for quality improvement.
  • Validate countermeasure effectiveness through analysis of available data sources, including comeback analysis.
  • Escalate high-priority issues to management for further review with Korean and/or North American engineering teams.
  • Support Kia America Techline and Customer Care with quality advice as needed to prevent comebacks and potential repurchases.
Requirements:
  • Bachelor's degree in engineering or equivalent experience required.
  • Strong working knowledge of automobile technology, with the ability to perform hands-on diagnostic, mechanical, and electrical work on vehicle systems.
  • Strong analytical approach to problem resolution.
  • SAS/SQL experience preferred.
Competencies:
  • Care for People
  • Empower People to Act
  • Chase Excellence, Every Day
  • Move Further, Together
  • Dare to Push Boundaries

Kia America is an equal employment opportunities (EEO) employer and complies with applicable law governing non-discrimination in employment in every location in which Kia America has offices. The Kia America EEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination, and all other privileges, terms, and conditions of employment.



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