Intake Coordinator

3 days ago


Fort Worth, Texas, United States Ross and Matthews, P.C. Full time
About the Role

We are looking for a motivated and organized Customer Service Representative II to join our team at Ross and Matthews, P.C. This is a full-time position with opportunities for career advancement.

The ideal candidate will have strong communication skills, be proficient in Spanish, and have prior experience in customer service or a related field.

Key Responsibilities:

  • Manage high volumes of incoming calls and respond to member inquiries in a timely and professional manner.
  • Assist members with opening and updating legal intakes in our computer system, coding files correctly, and sending messages to relevant parties.
  • Maintain high levels of courtesy and professionalism at all times.

Requirements:

  • Spanish fluency is mandatory.
  • A high school diploma or equivalent is required.
  • Prior work experience is essential; customer service experience is highly valued.
  • Excellent keyboard and computer skills are necessary.
  • Strong telephone communication, courtesy, and professionalism are expected.
  • Ability to communicate clearly, concisely, and with good grammar is required.
  • Reliability with consistent attendance and punctuality are must-haves.
  • Must reside in Tarrant County, Texas, or adjacent counties.

Working Conditions:

  • This is a remote position with occasional in-office meetings.
  • High-speed internet connection and dedicated workspace are required.
  • Ability to connect via sound and camera for remote work periods is necessary.

Salary and Benefits:

  • $12.50 per hour.
  • Dental insurance.
  • Employee assistance program.
  • Health insurance.
  • Health savings account.
  • Life insurance.
  • Paid time off.
  • Referral program.
  • Vision insurance.


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