Guest Experience Advocate

2 months ago

Michigan USA, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life by caring for our communities, investing in growth opportunities, and prioritizing relationships.

Job Summary

We're seeking a Guest Advocate to join our team, responsible for delivering exceptional guest experiences, promoting products and services, and resolving guest concerns. As a Guest Advocate, you'll be empowered to make shopping effortless and seamless for our guests, working in a fast-paced environment that's always changing.

Key Responsibilities
  • Provide exceptional guest service, welcoming and thanking guests, and exceeding their expectations.
  • Be knowledgeable about our products and services, promoting and selling various benefits, offerings, and services.
  • Scan and bag guest items efficiently, neatly, and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Speak to the benefits of the Target RedCard with every guest and assist them through the application process.
  • Understand and show guests how to use Wallet and other features and offerings within the Target App.
  • Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
  • Attempt every return and follow register prompts, empowered to make it right for the guest while following Target's policies and procedures.
  • Deliver easy and seamless service to all Order Pick Up, Drive Up, and Registry guests.
  • Maintain a clean, clutter-free work area, including gathering abandoned items, baskets, and hangers.
  • Stock supplies during store open hours while being available for the guest.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, and comply with all safety policies and best practices.
  • Support guest services, such as Order Pick Up (OPU) and Drive-up (DU), and maintain a compliance culture while executing those duties.
Requirements
  • Communicate effectively, using positive language and being attentive to guests' needs.
  • Welcoming and helpful attitude toward guests and other team members.
  • Attention to detail while multi-tasking.
  • Willing to educate guests and sell products and services.
  • Learn and adapt to evolving technology needs.
  • Work both independently and with a team.
  • Accurately handle cash register operations and cash transactions.
  • Ability to work outdoors in various climates.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.
What We Offer

Target offers competitive benefits, including financial and education support, well-being programs, and more. We're committed to creating a diverse and inclusive work environment, where everyone feels valued and empowered to succeed.

Target is an equal opportunity employer and welcomes applications from diverse candidates. If you have a disability and require assistance in the application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services for additional information.

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