Senior Field Service Engineer

4 days ago

Orlando, Florida, United States Facility Gateway Critical Services Full time
About Us

Facility Gateway Critical Services is a leading provider of comprehensive services in the critical power space, serving both commercial and public sector markets. Our team is dedicated to delivering exceptional service and support to our customers, and we're seeking a highly skilled and experienced Senior Field Service Engineer to join our team.

Job Summary

We're looking for a Senior Field Service Engineer to support our customers in the onsite preventative, corrective, and restorative maintenance of their critical power systems. As a subject matter expert, you will drive new and existing customer growth, execute critical thinking and problem-solving skills, and possess a fundamental IT fluency with a focus on the Microsoft Office suite and cloud-based SaaS solutions.

Key Responsibilities
  • Perform daily travel to/from customer locations within your designated service geography while supporting an independent work dynamic.
  • Recurring performance of preventative maintenance for customer equipment as scheduled.
  • Periodic and lifecycle-driven performance of remedial services, including failure analysis and troubleshooting, component replacements and repairs, and battery string replacements and installations.
  • Regular utilization, management, and safeguarding of company-issued tooling, equipment, test instruments, as well as intellectual property, company literature, and other proprietary records/documents.
  • Coordinated 24/7 availability for customer emergency service requests and technical support.
  • Demonstration of satisfactory customer and inter-office relation skills, including effective and succinct communication with both.
  • Coordination and management of all onsite subcontracted services that are directly facilitated by Facility Gateway.
  • Timely and accurate completion and submittal of all job-related deliverables, including field service reports, return material authorizations, timecards, expense reports, etc.
  • Maintaining of technical documentation for future study and/or review.
  • Participation in and completion of periodic product-specific training courses as deemed necessary by the Director of National Field Services.
Requirements
  • High School diploma (or equivalent)
  • Associate's degree with a concentration in an electrical or electronics technology (or similar) preferred -OR- Prior military training in electronics or avionics (A School, AIT, etc.) preferred
  • Minimum of three (3) years serving in a third-party critical power field service or technical support role with a demonstrated progression in technical proficiency and capability -OR- Minimum of five (5) years serving in an OEM service environment in the critical power space
What We Offer
  • Competitive base salary + overtime eligibility/availability beyond 40 hours/week
  • Company-provided late-model vehicle (2024 or newer)
  • Sign-on and retention incentives routinely offered
  • Participation in the FGC Qualified Lead Incentive Compensation program
  • Seven paid holidays + two paid half-days (Christmas Eve & New Year's Eve) annually
  • Annual vacation/PTO hours accrual per pay period
  • United Health Medical/Delta Dental/Delta Vision/FSA benefits
  • 401K retirement plan with generous employer match
  • Company-funded and Voluntary Term Life/AD&D/Disability benefits
  • Company-provided credit card, computer, mobile phone, tooling, and PPE
  • Industry leading work/life balance corroborated by minimal nights or weekend schedules (

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