Field Services Engineer
3 days ago
Sloan, a leading manufacturer of commercial plumbing systems, is seeking a highly skilled Field Services Engineer to join our team. As a key technical advisor, you will work closely with our sales team to provide expert guidance and support to customers, ensuring complete satisfaction throughout the sales process.
Responsibilities:- Conduct job site assessments to understand existing plumbing systems, products, and performance, making recommendations for improvements and product selection.
- Perform on-site field investigations and troubleshooting to resolve product issues, capturing and analyzing data to inform engineering and manufacturing decisions.
- Provide direction and support to the Sloan Service Network during new product launches, performing product training seminars for customers and stakeholders.
- Maintain accurate records of target accounts, opportunities, quotes, projects, contacts, and correspondence in Cloud for Customer and Cloud for Service databases.
- Author reports, repair bulletins, and best practices documents related to field findings.
- Review technical documentation to ensure accuracy and completeness, initiating change processes and repair bulletins as necessary.
- Document and deliver best practices for diagnostic and repair procedures via various media formats.
- Bachelor's degree or equivalent years of related work experience.
- At least 5 years of experience in advanced troubleshooting methods and field quality assessment.
- Strong knowledge and understanding of service and installation processes.
- Ability to interpret maintenance manuals, schematics, and wiring diagrams to install, disassemble, assemble, and repair products.
- Ability to read and interpret plumbing system drawings.
- General knowledge of plumbing control systems.
- Knowledge of and experience with developing testing/auditing programs, including FMEA, 8D, Design of Experiments.
- Proven ability of problem-solving and quality improvement tools, including corrective and preventative action.
- Sound business acumen and understanding of when to escalate and engage subject knowledge experts and mitigate risk.
- Ability to prioritize and project multiple customer issues and situations.
- Interpret and implement company policies clearly, escalating and gaps as necessary.
- Medical, dental, vision, Rx coverage for employee plus eligible dependents.
- Life and AD & D insurance, dependent life insurance, long-term disability, and HSA.
- Employer matching 401K, PTO, holidays, EAP, wellness programs, on-site medical staff, and fitness center.
Sloan is a proud partner of the Chicago Cubs and a leader in the commercial plumbing industry. We value diversity, equality, and inclusion, empowering and celebrating the diversity of our workforce. We encourage and value different perspectives, ideas, backgrounds, and solutions.
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