Customer Experience Specialist

4 days ago


Hawthorne, California, United States Goodwill Industries of Southern California Full time

We are seeking highly motivated and customer-focused individuals to join our team as Retail Associates at Goodwill Industries of Southern California. As a Retail Associate, you will be responsible for creating a positive shopping experience for our customers by providing excellent customer service and maintaining a clean and organized store environment.

Job Description

In this role, you will be working closely with customers, donors, and colleagues to ensure that everyone has a positive experience. You will also be responsible for processing donations, sorting and pricing merchandise, and maintaining the sales floor.

The estimated salary for this position is $28,000 - $38,000 per year, depending on location and experience.

Key Requirements:

  • Ability to read, speak, and write Basic English
  • Ability to operate cash registers, personal computers, and other technology necessary to complete tasks
  • Ability to communicate the Goodwill mission and values to employees, customers, and donors
  • Ability to work with a diverse team and provide excellent customer service
  • Prior retail or sales experience is helpful, but not required
  • Punctual and dependable attendance
  • Free from alcohol and drug abuse


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