Customer Experience Associate III

4 days ago


Hawthorne, California, United States SkyOne Federal Credit Union Full time
Job Summary: We are seeking a Customer Experience Associate III to join our team at SkyOne Federal Credit Union. In this role, you will be responsible for providing exceptional support to our members by handling inquiries, resolving issues, and implementing process improvements. As a Customer Experience Associate III, you will have the opportunity to grow your skills and knowledge while contributing to the success of our organization.

About the Role:

- Provide exceptional support to frontline staff and valued members
- Handle inquiries and resolve issues related to account administration, electronic payments, and other services
- Implement process improvements to enhance customer experience and operational efficiency
- Collaborate with the team to achieve business objectives

Requirements:

- 3+ years of experience within a financial institution (preferably with operations emphasis)
- Strong analytical and problem-solving skills
- Excellent communication skills for interacting with members and fellow employees
- Ability to multitask and work independently

What We Offer:

We offer a competitive salary of $61,000 - $81,000 per year, depending on experience. Our comprehensive benefits package includes health insurance, retirement plans, and paid time off. If you are a motivated individual with a passion for delivering exceptional customer service, we encourage you to apply.
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