Customer Experience Advisor

3 weeks ago


Hawthorne, California, United States FedEx Full time

We are seeking a Customer Experience Advisor to join our FedEx team, providing top-notch customer service and support. As a key member of our retail team, you will utilize your consultative skills to understand customer needs and preferences.

Company Overview

FedEx is a leading logistics company committed to delivering exceptional customer experiences. Our retail team plays a critical role in achieving this goal, and we are looking for talented individuals to join our ranks.

Salary Information

This role offers an estimated salary of $52,000 - $72,000 per year, depending on location and experience.

Responsibilities
  1. Provide personalized support to customers, addressing their queries and concerns in a timely manner.
  2. Collaborate with colleagues to drive sales growth and enhance the overall customer experience.
  3. Participate in ongoing training and development to stay up-to-date with industry trends and best practices.
Requirements
  • Strong customer service skills and a passion for delivering exceptional experiences.
  • Ability to work in a dynamic environment with changing priorities.
  • Basic math skills and accuracy in handling cash and credit transactions.


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