Delivery Supervisor

2 weeks ago

Cleveland, Ohio, United States Ricoh Americas Corporation Full time
Job Summary

As a Delivery Supervisor at Ricoh Americas Corporation, you will be responsible for overseeing the scheduling and delivery of equipment to customers in a timely manner. This role requires strong leadership skills, as you will be supervising 10 or more delivery personnel and/or multiple delivery locations. You will ensure compliance with DOT and state law regulations, as well as manage the processes, people, and assets utilized in fulfilling customer orders for equipment, including warehousing, delivery, and reverse logistics.

Key Responsibilities

• Trains delivery personnel in loading, unloading, and installation of equipment.
• Schedules and routes delivery trucks on a daily basis according to customer requests.
• Communicates special needs and requests to delivery drivers.
• Ensures equipment is configured according to the pick ticket/sales order.
• Ensures all paperwork is processed accurately and completely.
• Communicates issues to configuration center manager/transportation manager.
• Ensures the delivery fleet is safe to operate and compliant with all DOT and state laws.
• Maintains delivery vehicles and develops a preventive maintenance schedule.
• Schedules and communicates with third-party delivery companies.
• Ensures delivery times are met and correct equipment is shipped out.
• Responsible for safe and proper loading/receipt of equipment being shipped to remote transfer center locations and/or configuration centers.
• Assists with the creation of processes and procedures to ensure the success of the operation.
• Works in conjunction with the inventory control manager to monitor the quality of inventory and assist in maintaining appropriate levels.
• Performs and ensures performance evaluations are given on a timely basis.
• Works closely with other functional areas to ensure external and internal customer needs are met.
• Manages transfer center expenses and meets budget guidelines.
• Establishes and tracks performance measurements for areas within the transfer center and manages to the appropriate metric requirements.
• Responsible for the on-time delivery of equipment to customers.

Requirements

• High school diploma or equivalent education is required.
• Three to five years supervisory and management experience in the transportation/delivery industry are required.
• General knowledge of computerized routing systems and handling hazardous material is required.
• Good systems knowledge and computer skills are required.
• Familiarity with local carrier routes and standard trucking industry practices and procedures is preferred.
• Eligibility to drive a commercial vehicle according to FMCSR regulations is a plus.

Working Conditions

Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. Work assignments are diversified. Interpret, comprehend, and apply complex material, data, and instruction. Prepare, provide, and convey diversified information. Minimal physical effort required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting, or carrying objects that typically weigh less than 10 lbs. (e.g., papers, books, files, and small parts, etc.)

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