Senior Operations Manager, Fulfillment

2 weeks ago

Atlanta, Georgia, United States STORD Full time
About the Role

The Senior Operations Manager, Fulfillment will be responsible for leading the operations of multiple fulfillment centers, driving operational excellence, and implementing scalable processes to meet business objectives. This is a senior-level management position that requires a deep understanding of operations, a commitment to continuous improvement, and demonstrated customer obsession.

Key Responsibilities
  • Prepare and own the profit and loss statement (P&L) for the area of responsibility (AOR).
  • Develop and implement operational strategies that enhance efficiency, reduce costs, and improve customer satisfaction across all fulfillment centers within the AOR.
  • Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
  • Partner with talent acquisition on recruiting and strategic labor planning efforts.
  • Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
  • Develop and deliver comprehensive peak season strategies.
  • Collaborate cross-functionally to deliver an unmatched customer experience.
  • Build a culture and develop leaders by inspiring and empowering managers and embodying Stord's core values.
  • Responsible for the overall direction, coordination, and evaluation of the talent in AOR.
  • Lead, mentor, and develop a team of site leaders and operations managers, ensuring alignment with company values, mission, and objectives.
  • Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.
Requirements
  • Bachelor's degree in engineering, supply chain, operations management, or a related field.
  • 8+ years of management experience in high-velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
  • Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
  • Experience with Lean and Six Sigma methodologies.
  • Experience developing and owning P&L across multiple fulfillment/distribution centers.
  • Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
  • Excellent verbal and written communication skills, including experience presenting to executives on operational performance.
About Stord

Stord is a leading commerce enablement provider of fulfillment services and technology that powers seamless checkout and delivery experiences for high-volume mid-market and enterprise brands across all channels. We manage over $5 billion of commerce annually through our fulfillment, warehousing, transportation, and operator-built software suite, including OMS, Pre- and Post-Purchase, and WMS platforms.

We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord, you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Benefits
  • Competitive salary and bonus.
  • Friendly, passionate, and intelligent employee base.
  • Creative problem-solving and entrepreneurial thinking.
  • Fast-paced environment.
  • Low-ego, solution-driven culture.
  • Community involvement and volunteer opportunities.
  • Employee resource groups: Women of Stord, JEDI (Justice, Equity, Diversity, & Inclusion), Stord-Serves, & More.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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