Senior Operations Manager, Fulfillment

1 week ago

Atlanta, Georgia, United States STORD Full time

About the Senior Operations Manager, Fulfillment:

The Senior Operations Manager, Fulfillment is a critical role that requires a deep understanding of operations management, a commitment to continuous improvement, and a customer-centric approach. This leader is accountable for all activities across multiple fulfillment center operations, providing a strong vision and direction for the team, driving operational excellence, and implementing scalable processes to meet business objectives.

Key Responsibilities:

  • Prepare and own the profit and loss (P&L) for the area of responsibility (AOR).
  • Develop and implement operational strategies that enhance efficiency, reduce costs, and improve customer satisfaction across all fulfillment centers within the AOR.
  • Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
  • Partner with talent acquisition on recruiting and strategic labor planning efforts.
  • Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
  • Develop and deliver comprehensive peak season strategies.
  • Collaborate cross-functionally to deliver an unmatched customer experience.
  • Build a culture and develop leaders by inspiring and empowering managers and embodying Stord's core values.
  • Responsible for the overall direction, coordination, and evaluation of the talent in AOR.
  • Lead, mentor, and develop a team of site leaders and operations managers, ensuring alignment with company values, mission, and objectives.
  • Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.

Requirements:

  • Bachelor's degree in engineering, supply chain, operations management, or a related field.
  • 8+ years of management experience in high-velocity omni-channel fulfillment operations, with a proven track record of managing multiple facilities or operations with superior outcomes.
  • Experience leading teams of 200+ people, including salaried employees, with a demonstrated history of leadership capabilities and an ability to motivate/develop teams.
  • Experience with Lean and Six Sigma methodologies.
  • Experience developing and owning P&L across multiple fulfillment/distribution centers.
  • Experience monitoring financial performance within a fulfillment center/distribution center, including cost per order, cost per unit, throughput, orders per hour, and more.
  • Excellent verbal and written communication skills, including experience presenting to executives on operational performance.

Culture Snapshot:

Stord's team is passionate about sitting at the intersection of enterprise technology and global logistics. Our company culture is electric, and we are proud to offer a career experience that will make you excited to come to work every day. We are creating an environment of continuous improvement through collaboration and diverse thinking by solving challenging problems and working with talented and smart colleagues. At Stord, you will have daily opportunities to learn and inspire those around you. You will be surrounded by a team of self-starters who are motivated to have an impact through driving results.

Benefits:

  • 401(k)
  • Medical, dental, and vision insurance
  • Life and disability insurance
  • Health savings account (HSA) option
  • Employee assistance program (EAP) - mental health resources
  • Paid parental leave
  • Gym stipend
  • Paid time off
  • Paid holidays
  • And more

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