Scenthound Store Manager
1 month ago
Scenthound Store Manager Job Description
**About the Position**
We are seeking a highly skilled and motivated General Manager to lead our Scenthound store in St Johns, FL. As a key member of our team, you will be responsible for driving membership sales, maintaining a knowledgeable team, and upholding quality standards.
**Key Responsibilities**
* Drive membership sales through health and wellness education and sales expertise
* Maintain a knowledgeable team that prioritizes dog wellness and safety
* Provide leadership, guidance, and mentorship for the Scenter employees
* Drive employee development through leadership, training, and performance reviews
* Uphold quality standards through hands-on participation, employee audits, and training
* Promptly and accurately communicate information from upper management to your team
* Identify when/where help is needed and provide assistance to keep Scenter on schedule
* Create an environment conducive to teamwork, open communication, and Scenthound values
* Manage client expectations; Resolve customer concerns
* Ensure the safety of dogs and team members at all times
* Adhere to Scenthound sanitary and cleaning practices
**Requirements**
* Management experience
* Customer service experience (retail, restaurant)
* Strength to lift up to 70 pounds; stamina to stand for long periods of time
* Reliable transportation
* Willingness to work in a smoke-free environment
**Ideal Candidate**
We are looking for a confident manager who leads with integrity, honesty, and compassion. A successful General Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover. We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.
**What We Offer**
* Competitive salary, plus performance bonuses
* Merit-based pay increases
* Paid Vacation
* Complimentary service membership
**How to Apply**
If you are a motivated and experienced General Manager looking for a new challenge, please submit your application.
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