Service Specialist

1 week ago


Rochester, New York, United States Paychex Full time
Job Summary

We are seeking a highly skilled Service Specialist to join our team at Paychex. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Deliver Quality Service: Provide top-notch service to Paychex clients for Benefits Administration via phone, email, chat, and other channels.
  • Resolve Issues: Follow up on outstanding items, troubleshoot problems, and ensure issues are resolved in compliance with established Service Level Agreements.
  • Develop Knowledge: Develop and maintain an intermediate working knowledge of one or more Paychex products, as well as industry policies and procedures related to Benefits Administration.
  • Improve Processes: Identify opportunities for process improvement and work with leaders to implement changes based on client needs.
  • Technical Skills: Demonstrate intermediate skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
  • Documentation: Document and maintain records of all interactions with clients as an Account Manager.
  • Mentorship: Serve as a mentor for less experienced teammates.
  • Data Input: Perform data input, maintaining strong prioritization and organization for client needs with Benefits Administration.
  • Client Support: Assist clients through Open Enrollment needs with Benefits Administration software.
Qualifications
  • Bachelor's Degree: Preferred
  • Employee Benefit/Health & Benefit Experience: Preferred
Compensation

In the spirit of pay transparency, we are excited to share that the starting base pay range for this position is $17.85-$28.04/hr. Please note that this range is the base pay only and does not consider other components that make up the total rewards package for the position.



  • Rochester, New York, United States Johnston Food Service & Cleaning Solutions (Johnston Paper Company) Full time

    Job Title: Field Service Technician/Chemical SpecialistThis is a challenging and rewarding role that requires a strong technical background and excellent customer service skills. As a Field Service Technician/Chemical Specialist, you will be responsible for installing, maintaining, and repairing chemical dispensing equipment for our clients in the Johnston...

  • Service Specialist

    2 weeks ago


    Rochester, New York, United States Mayo Clinic Full time

    Job SummaryWe are seeking a highly skilled Service Specialist to join our team at Mayo Clinic. As an ambassador of our practice, you will interact with patients, guests, and colleagues to provide exceptional service and support.Key ResponsibilitiesRespond to patient inquiries and provide timely resolutionsActively promote services and support patient...


  • Rochester, New York, United States Acro Service Corp Full time

    {"title": "Procurement Specialist", "content": "Job SummaryAcro Service Corp is seeking a skilled Procurement Specialist to join our team. As a key member of our procurement team, you will be responsible for analyzing and understanding MRP messages to convert them into raw material purchase orders and plans to meet production and forecast demand.Key...


  • Rochester, New York, United States Regional Transit Service Full time

    Job SummaryThe Occupational Health Specialist plays a crucial role in supporting the daily management and compliance of employee health services at Regional Transit Service. This position involves coordinating drug and alcohol screening processes in alignment with the organization's Drug & Alcohol program, ensuring adherence to regulatory requirements and...


  • Rochester, New York, United States Regional Transit Service Full time

    Job SummaryThe Occupational Health Specialist plays a crucial role in supporting the daily management and compliance of employee health services at Regional Transit Service. This position involves coordinating drug and alcohol screening processes in alignment with the organization's Drug & Alcohol program, ensuring adherence to regulatory requirements and...


  • Rochester, New York, United States Regional Transit Service Full time

    Job SummaryThe Occupational Health Specialist plays a critical role in supporting the daily management and compliance of employee health services at Regional Transit Service. This position involves coordinating drug and alcohol screening processes in alignment with the organization's Drug & Alcohol program, as well as scheduling appointments and ensuring...


  • Rochester, New York, United States Crimson Enterprises Full time

    About Crimson EnterprisesWe are a leading specialist company in the field of climate control and atmospheric simulation.Job DescriptionAs a Field Service Specialist, you will be responsible for installing and maintaining our climate control systems in various environments, including zoos, botanical gardens, and industrial settings.Our team creates unique and...


  • Rochester, New York, United States Acro Service Corp Full time

    Procurement SpecialistAcro Service Corp is seeking a skilled Procurement Specialist to join our team. As a key member of our procurement team, you will be responsible for analyzing and understanding MRP messages to convert them into raw material purchase orders and plans to meet production/forecast demand.Key Responsibilities:Analyze and convert MRP messages...


  • Rochester, New York, United States United States Postal Service Full time

    Job Title: Mail Processing SpecialistThe United States Postal Service (USPS) is seeking a highly motivated and detail-oriented Mail Processing Specialist to join our team. As a Mail Processing Specialist, you will play a critical role in ensuring the efficient and accurate processing of mail and packages.Key Responsibilities:Sort and process mail and...

  • Service Specialist

    1 week ago


    Rochester, New York, United States Mayo Clinic Full time

    Job SummaryMayo Clinic is seeking a highly skilled Service Specialist - Operations to join our team. As a Service Specialist, you will serve as an ambassador of the practice, interacting with patients, guests, and staff via telephone, website, email, and in-person. Your primary responsibility will be to respond to patient inquiries, actively promote...


  • Rochester, New York, United States Lifetime Assistance Inc. Full time

    Job OverviewLifetime Assistance, Inc. is a leading nonprofit organization dedicated to providing comprehensive support services to individuals with developmental and intellectual disabilities. We are seeking a skilled Day Services Support Specialist to join our team.Key Responsibilities:Assist Community Integration Specialists in providing Habilitation and...


  • Rochester, New York, United States Excellent Care Service Inc Full time

    Job OverviewWe are seeking a skilled Healthcare Support Specialist to provide high-quality patient care as part of our team at Excellent Care Service Inc.Key Responsibilities:Deliver patient care under the guidance of nursing staffAdminister prescribed medications to patientsMaintain a clean and healthy environmentAssist in the transport of patientsProvide...


  • Rochester, New York, United States NBT Bank Full time

    Job Title: Senior Client Service SpecialistAt NBT Bank, we are seeking a highly skilled Senior Client Service Specialist to join our team. As a key member of our client service team, you will be responsible for delivering exceptional service to our major accounts and high-profile clients.Key Responsibilities:Develop and implement client service plans to...


  • Rochester, New York, United States Lifetime Assistance Inc. Full time

    Job Title: Direct Support Professional - Day ServicesAbout Us: Lifetime Assistance, Inc. is a leading nonprofit organization dedicated to providing comprehensive support services to individuals with developmental and intellectual disabilities.Job Summary: We are seeking a qualified Direct Support Professional to join our team in providing support services to...


  • Rochester, New York, United States Della Infotech Full time

    Job Title: Surgical ServicesWe are seeking a highly skilled and experienced Surgical Services professional to join our team at Della Infotech.Job Summary:This is a unique opportunity to work in a fast-paced and dynamic environment as a Surgical Services specialist. The ideal candidate will have a strong background in surgical scrubbing and a proven track...


  • Rochester, New York, United States The University of Rochester Full time

    Role Overview: The Customer Service Specialist II plays a vital role in delivering exceptional communication support services. This position encompasses a variety of responsibilities including:Key Responsibilities:1. General clerical duties to ensure smooth operations.2. Providing comprehensive information and assistance to inquiries.3. Guiding individuals...

  • Medical Specialist 1

    4 weeks ago


    Rochester, New York, United States New York State Civil Service Full time

    Job SummaryWe are seeking a highly skilled Medical Specialist 1 to join our team. As a Medical Specialist 1, you will be responsible for providing high-quality medical care to patients in a specialized field.Key ResponsibilitiesObtain, review, and update individual medical information, including medical histories, test results, diagnoses, and prescribed...

  • Medical Specialist

    3 weeks ago


    Rochester, New York, United States New York State Civil Service Full time

    Job Title: Medical Specialist 1This is a challenging and rewarding role that requires a high level of expertise in medical care. As a Medical Specialist 1, you will be responsible for providing specialized medical care to patients, including diagnosing and treating a variety of medical conditions.Key Responsibilities:Obtain, review, and update individual...


  • Rochester, New York, United States New York State Civil Service Full time

    Job SummaryWe are seeking a highly skilled Electrician to join our team at the Rochester Psychiatric Center. As a Trades Specialist (Electrician), you will be responsible for performing journeyman-level electrical duties, including repairs, maintenance, and installations of electrical systems and equipment.Key ResponsibilitiesPerform electrical work,...


  • Rochester, New York, United States Ricoh USA, Inc. Full time

    Job SummaryThe Field Specialist is a key member of our team, responsible for delivering exceptional service and support to our customers in the field. This role requires a strong technical background, excellent communication skills, and the ability to work independently with minimal supervision.Key ResponsibilitiesProvide technical support and repair...