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Customer Service Lead

2 months ago


Appleton, Wisconsin, United States Burlington Stores Full time

Job Summary

We are seeking a highly motivated and experienced Customer Service Lead to join our team at Burlington Stores. As a Customer Service Lead, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service, and ensuring a customer-first focus is a top priority.

Key Responsibilities

  • Model company core values and lead by example, approaching work with a customer-centric mindset.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

About Burlington Stores

Burlington Stores is a rapidly growing retail company that provides a variety of training and development opportunities for our associates. We are committed to workplace diversity and are an equal opportunity employer.