IT Support Specialist

2 weeks ago


Carol Stream, Illinois, United States Marmon Holdings, Inc. Full time

Company Overview

Marmon Holdings, Inc. is a decentralized organization that values the contributions of its team members. We are dedicated to fostering a culture that attracts and retains exceptional talent, driving our success through innovation and collaboration.

Position Summary

The IT Support Specialist plays a crucial role in providing initial support for IT-related challenges within a diverse operational environment. This position is integral to a skilled team of IT professionals committed to maintaining critical infrastructure and ensuring optimal performance, availability, and security.

Key Responsibilities

The IT Support Specialist will:

  • Deliver first-line support for basic to moderate IT issues, assisting both on-site and remote users.
  • Oversee daily operations of cloud-based applications and telecommunications systems.
  • Monitor and respond to incidents, ensuring timely resolution and escalation of complex issues.
  • Participate in IT project execution and contribute to ongoing operational functions, including documentation and change management.

Qualifications

The ideal candidate will possess:
  • Strong problem-solving abilities and a collaborative mindset.
  • Excellent communication skills, both verbal and written.
  • Proficiency in troubleshooting hardware and software issues across various devices.
  • Experience with Microsoft Office 365, Windows operating systems, and Active Directory.
  • Knowledge of ITIL practices and the ability to follow established procedures while suggesting improvements.

Preferred Skills

Additional qualifications that would be beneficial include:
  • Experience with server file shares and permissions management.
  • Familiarity with desktop imaging and compliance with security protocols.
  • Exposure to automation tools and scripting.
  • Background in a manufacturing setting, particularly with specialized equipment.

Education and Certifications

A degree in Information Systems or a related field is preferred, along with relevant certifications such as MCSA, Network+/CCNA, ITIL, Security+, Azure, or AWS.

Benefits

We offer a comprehensive benefits package that includes:
  • Health, dental, and vision insurance options.
  • Access to wellness programs and resources.
  • Generous paid time off and company-sponsored life insurance.
  • 401(k) plan with company matching contributions.

Work Environment

This position is primarily office-based, with a standard workweek of 40 hours, subject to variation based on project needs. Reasonable accommodations will be made for individuals with disabilities to perform essential job functions.

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