Senior Access Control Technician
2 weeks ago
Position Summary:
The Senior Access Control Technician is tasked with overseeing the installation and support of security systems, ensuring high-quality service delivery while adhering to industry standards. This role demands strong communication with project management and a commitment to customer satisfaction.
Key Qualifications:
- A minimum of 5 years of experience in the installation of access control systems or related fields.
- Commitment to ongoing education in areas such as audio, video, security, and lighting systems.
- Proficient in interpreting architectural plans and job site documentation.
- Basic wiring and connectivity skills in accordance with low voltage standards.
- Strong troubleshooting abilities and basic computer proficiency, with a willingness to learn ServiceNow software.
- Meticulous attention to detail, especially regarding component placement and system wiring.
Primary Responsibilities:
- Oversee all phases of onsite installation for access control systems.
- Collaborate with the Project Manager to align on timelines and project expectations.
- Maintain effective communication with the Project Manager and technical support team.
- Review project documentation, including sales orders and product lists, prior to equipment deployment.
- Configure and program networks, control systems, cameras, and NVRs.
- Demonstrate system functionalities to clients and implement on-site programming adjustments as necessary.
- Provide daily updates to project documentation and manage work orders using job management software.
- Ensure accurate timekeeping and job costing.
- Exercise decision-making authority regarding time and materials used.
- Participate in on-call rotations as required.
- Travel locally to various job sites as needed.
- Deliver training and communication to share essential information with team members.
- Manage fiscal responsibility for all assigned assets and equipment.
- Deliver exceptional customer service, particularly with high-profile clients.
- Safeguard client confidentiality and uphold network and home security standards.
- Comply with all applicable state and federal regulations, including traffic laws.
Additional Requirements:
- Willingness to accommodate customer needs outside of standard working hours.
- Ability to lift and carry up to 60 pounds.
- Capability to stand or stoop for extended periods.
- Comfortable working in confined spaces and at elevated heights.
- Possession of a valid driver's license with a clean driving record and a clear criminal background.
- Security license or relevant experience is preferred.
This job description is intended to provide a general overview of the position and is not exhaustive. Responsibilities and duties may evolve or new tasks may be assigned as necessary.
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