Senior Access Control Technician

2 weeks ago


Huntsville, Alabama, United States Focus Full time
Job Overview

Position Summary:

The Senior Access Control Technician is tasked with overseeing the installation and support of security systems, ensuring high-quality service delivery while adhering to industry standards. This role demands strong communication with project management and a commitment to customer satisfaction.

Key Qualifications:

  • A minimum of 5 years of experience in the installation of access control systems or related fields.
  • Commitment to ongoing education in areas such as audio, video, security, and lighting systems.
  • Proficient in interpreting architectural plans and job site documentation.
  • Basic wiring and connectivity skills in accordance with low voltage standards.
  • Strong troubleshooting abilities and basic computer proficiency, with a willingness to learn ServiceNow software.
  • Meticulous attention to detail, especially regarding component placement and system wiring.

Primary Responsibilities:

  • Oversee all phases of onsite installation for access control systems.
  • Collaborate with the Project Manager to align on timelines and project expectations.
  • Maintain effective communication with the Project Manager and technical support team.
  • Review project documentation, including sales orders and product lists, prior to equipment deployment.
  • Configure and program networks, control systems, cameras, and NVRs.
  • Demonstrate system functionalities to clients and implement on-site programming adjustments as necessary.
  • Provide daily updates to project documentation and manage work orders using job management software.
  • Ensure accurate timekeeping and job costing.
  • Exercise decision-making authority regarding time and materials used.
  • Participate in on-call rotations as required.
  • Travel locally to various job sites as needed.
  • Deliver training and communication to share essential information with team members.
  • Manage fiscal responsibility for all assigned assets and equipment.
  • Deliver exceptional customer service, particularly with high-profile clients.
  • Safeguard client confidentiality and uphold network and home security standards.
  • Comply with all applicable state and federal regulations, including traffic laws.

Additional Requirements:

  • Willingness to accommodate customer needs outside of standard working hours.
  • Ability to lift and carry up to 60 pounds.
  • Capability to stand or stoop for extended periods.
  • Comfortable working in confined spaces and at elevated heights.
  • Possession of a valid driver's license with a clean driving record and a clear criminal background.
  • Security license or relevant experience is preferred.

This job description is intended to provide a general overview of the position and is not exhaustive. Responsibilities and duties may evolve or new tasks may be assigned as necessary.



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