Pet Services Team Leader

3 days ago

Mankato, Minnesota, United States Destination Pet LLC Full time
Job Overview

We are seeking an experienced Pet Services Team Leader to join our team at The Paw Mankato. As a key member of our management team, you will play a critical role in ensuring the delivery of exceptional customer service and salesmanship.

Responsibilities
  • Supports the mission, vision, culture and policies of Destination Pet LLC.
  • Ensures the cohesiveness of all aspects of pet care services and cross training where necessary.
  • Manages center staff at the direction of the General Manager– motivate, recruit, hires, trains, promotes, coach/counsel, terminates when necessary.
  • Assists with facility compliance with federal and local labor laws: OSHA, EEOC, ADA, Fair Labor Practices.
  • Schedules staff for work assignments, allowing staff to provide outstanding service while maintaining payroll budget.
  • Monitors and responds to the needs of pet guests to ensure their safety, security, and comfort.
  • Provides customer service and salesmanship.
  • Resolves customer complaints.
  • Maintains appropriate inventory of supplies; reorders and restocks as necessary.
  • Shops for miscellaneous supplies as needed.
  • Manages the computer system.
  • In the absence of the General Manager addresses all center maintenance needs to maintain a safe, comfortable environment for pet guests and associates.
  • Assists General Manager with monitoring financial reports and statistics.
  • In the absence of the General Manager, ensures that bank deposits are made when needed.
Requirements
  • Associate or BS/BA is a plus.
  • Must be a passionate team player and a strong motivator.
  • Minimum of 1 year management experience preferably in hospitality, service and / or retail environments.
  • Experience in problem-solving, exercising sound judgment, maintaining confidentiality and the ability to interact professionally and effectively with co-workers, clients, and the general public.
  • Proficiency in computer applications including Microsoft Office Suite and database applications.
  • Ability to multi-task with strong time management skills.
  • Ability to complete assignments and responsibilities accurately and in a timely manner, often with strict and/or conflicting deadlines.
  • Excellent oral presentation, writing, and analytical skills.
  • Strong interpersonal, communication, and motivational skills.
  • Must have exceptional strong customer service experience and skills.
  • Veterinary, boarding and/or grooming experience is a plus.
Physical Demands
  • Must be able to work evenings, weekends and holidays.
  • Must frequently lift 40 pounds.
  • Must be able to be on feet for the duration of your shift.
  • Must be able to stand, walk and climb stairs frequently.
  • Must be able to work on computer system and work multi-line telephone.
  • Must be able to handle dogs on leashes.
  • Must be able to work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.
Benefits
  • Health, vision, dental, long & short-term disability, and Life insurance.
  • A Startup mentality company with stable funding.
  • 401k match.
  • Pet Care discounts.
  • Generous PTO.
  • Opportunity to grow your career with a network of like-minded professionals.

Estimated Salary: $42,000 - $52,000 per year based on industry standards and location.

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