Experience Coordinator

1 week ago


Canonsburg, Pennsylvania, United States Goldfish Swim School - Peters Township Full time
Discover a Fulfilling Career at Goldfish Swim School - Peters Township

As an Experience Coordinator, you will play a vital role in delivering exceptional customer experiences for our members and their families. At Goldfish Swim School - Peters Township, we prioritize providing top-notch swim lessons while fostering a positive and engaging environment.

Compensation: Enjoy a competitive hourly rate of $17-$19 per hour, complemented by membership, sales, and retention bonuses. Our unique compensation structure rewards your hard work and dedication to excellence.

About the Role
  • Manage front desk tasks with precision and attention to detail, ensuring seamless interactions with clients and colleagues alike.
  • Develop strong relationships with parents and family members through outstanding customer service, tailored to their evolving needs and preferences.
  • Utilize your sales expertise to drive new membership and retention goals, effectively communicating with clients over the phone and in person, and following up on leads or previous conversations.
  • Collaborate with team members to maintain a clean and organized facility, adhering to our high standards for quality and excellence.
Requirements and Qualifications
  • Possess excellent communication and interpersonal skills, enabling effective collaboration with diverse individuals, including children, parents, and team members.
  • Proven experience in sales, customer service, or a related field, with a strong track record of achieving sales and retention targets.
  • Proficiency in using CRM software, such as Salesforce, and other relevant computer applications, including Google Suite (GMail, Google Docs, Sheets, etc.).
  • Demonstrate a passion for delivering exceptional customer experiences, driving business growth, and contributing to a positive and supportive team environment.
Benefits and Perks
  • A comprehensive training program, both online and in-person, to equip you with the skills and knowledge necessary to excel in your role.
  • A fun and tropical work environment that's open all year round, offering a unique and engaging setting for your daily work.
  • Recognition and rewards for your achievements, including gift cards, swag, and staff outings, demonstrating our appreciation for your hard work and dedication.

At Goldfish Swim School - Peters Township, we're committed to building a diverse and inclusive team that reflects our core values: integrity, compassion, and trust. If you share these values and are passionate about delivering exceptional customer experiences, we encourage you to explore this exciting opportunity.



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