Store Operations Manager
3 days ago
The Assistant Store Leader is a key role in ensuring the smooth operation of our stores. As a developmental position, this leader will learn, perform, and master the functions and responsibilities of Team Members and Leadership within the store.
This role plays a vital part in growing sales, executing merchandising plans, providing excellent customer service, controlling costs, and continuously improving processes.
Responsibilities- Interview, select, and train Team Members
- Direct the work of Team Members
- Appraise Team Members' productivity and efficiency
- Handle Team Member issues, including complaints
- Discipline Team Members
- Plan work and distribute tasks among Team Members
- Provide for the safety and security of Team Members and the store
- Manage the budget for the department or location
- Manage inventory for the department or location
- Monitor or implement compliance measures
Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
Coach the team to drive incredible store success, holding them accountable to exceptional product quality, service, store conditions, and cleanliness.
Support Store Leadership decisions through coaching and collaborative action planning with front-line leadership and Team Members to meet or exceed key performance metric targets.
Execute merchandising plans timely and completely, building upon the prescribed plans to achieve maximum sales and minimal shrink.
Recognize business trends and opportunities within the store, market, and organization, and proactively manage inventory levels to increase sales, control costs, and reduce waste.
Collaborate with Store Leadership to support the allocation of resources, prioritize work through effective scheduling, managing labor and productivity, and delegation of tasks and responsibilities.
Collaborate with Store Leadership to assess staffing levels and hiring needs within the store, participating in applicant review, conducting interviews, and completing the hiring and on-boarding process.
Promote ongoing professional development of all Team Members and front-line leaders through talent management processes.
Apply a philosophy of 'finding and developing my own replacement.'
Provide continuous support and coaching to Team Members and front-line leaders related to a safety, sales, service, and performance culture.
Utilize recognition to maintain successful performance, modeling core values and possessing skills for success.
Provide appropriate training for Team Members and front-line leaders, validating they are trained to perform their jobs safely and effectively with Customer Service as a priority.
Adhere to and follow up on work designs for Team Members and front-line leadership tasks and responsibilities, utilizing problem-solving techniques to make performance improvements within the store.
Ensure conditions throughout the store meet or exceed all internal and external standards, compliance, and regulations, communicating any deficiencies immediately to supervision.
About UsGetGo takes a refreshing approach to the traditional convenience store experience, redefining the culinary expectations of a gas station in a way that's fun, fearless, and flavorful.
Our diverse team strives to help each and every employee get where they're growing with dynamic career paths, competitive pay, and solid training.
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