Store Manager
1 week ago
The Store Manager is a key leadership role at City Gear, LLC, responsible for overseeing the sales efforts in each department of the store and supervising the overall operation to ensure efficiency and profitability.
Key Responsibilities- Manage and control the assets of City Gear, LLC by managing their designated store.
- Direct and oversee entire sales efforts in the store.
- Stay constantly and consistently acquainted with all aspects of the store, including sales statistics, inventory, and expenses that together produce profit.
- Consult and collaborate with District Sales Manager as needed in establishing and enforcing policies, goals, and procedures.
- Direct staff to ensure all responsibilities and standards in each department are completed.
- Mentor and cultivate a team of outstanding Sales Associates, Assistant Managers, and Managers in Training.
- Carry out personnel recruiting, hiring, training, discipline, and evaluation.
- Maintain proper security for the store.
- Communicate with District Sales Manager and keep them informed as to inventory movement.
- Provide information and consistently and vigorously follow through on all marketing and advertising plans and stay aware of customer trends.
- Keep abreast of competition and new ideas and keep informed on community-related events to take advantage of potential opportunities.
- Provide extraordinary customer service, highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.
Manages subordinate supervisors and non-management employees, including Sales Associates, Hub Drivers, Assistant Managers, and Managers in Training. Is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Requirements- Bachelor's degree in business or a related field or equivalent experience.
- Experience working in a retail environment, preferably in footwear and athletic apparel.
- Experience in managing and cultivating a sales team.
- 3-5 years of customer service experience.
- Excellent interpersonal and communication skills.
- Ability to work in a fast-paced environment.
- Analytical thinker with demonstrated business acumen.
- Ability to problem solve and juggle multiple tasks and priorities.
- A strong commitment to customer service.
- Strong leadership and communication skills.
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