Customer Service Team Lead
3 days ago
About the Role:
We are seeking a highly motivated and experienced customer service professional to join our team as a Customer Service Lead. As a key member of our retail operations team, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service at all times.
Key Responsibilities:
- Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
- Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
- Coordinate meal and break periods and monitor schedule adherence.
Requirements:
- Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required.
- Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.
What We Offer:
- A competitive wage of $11 per hour.
- Flexible hours and an associate discount.
- Part-time associates may be eligible for benefits, including medical coverage and a 401(k) plan.
- Up to 4 hours of paid time off annually after one year of service.
- Paid sick time in accordance with applicable law.
About Us:
Burlington Stores, Inc. is a rapidly growing brand that values its associates and provides opportunities for growth and development.
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