Impound Specialist
12 hours ago
DriveTime Family of Brands is seeking a highly skilled Impound Specialist to join our team. As an Impound Specialist, you will play a critical role in the vehicle recovery process, ensuring that our customers' assets are recovered efficiently and effectively.
Key Responsibilities:- Negotiate with impound facilities to secure vehicles and resolve any issues related to fees or vehicle condition.
- Make informed decisions regarding the recovery of vehicles, taking into account factors such as profitability, fees, and vehicle condition.
- Communicate effectively with impound facilities, customers, and internal stakeholders to ensure seamless vehicle recovery and resolution of any issues.
- Document all relevant information related to vehicle recovery, including location, reason for impound, and total fees due.
- Collaborate with recovery agents and impound facilities to resolve any issues related to vehicle recovery attempts.
- Route accounts to abandon queues if the vehicle is determined not to be worth repossession.
- Conduct follow-up conversations with impound facilities to confirm vehicle location and renegotiate fees as needed.
- Assist other departments with inquiries related to the impound process.
- Complete tasks on assigned accounts in a timely manner.
- Ensure impound notices received are properly notated in the system.
- Route all impounded accounts to proper collection queues.
- Utilize approved databases, tools, and internet searches to confirm vehicle impound status.
- Assist Impound Coordinators with the input and tracking of impound notices.
- High School Diploma or GED required.
- Must be comfortable working on-site and have availability Monday-Friday.
- Competitive pay and benefits package.
- Opportunities for growth and professional development.
- A fun and dynamic work environment.
- Recognition and rewards for outstanding performance.
- A comprehensive wellness program.
- A game room and in-house gym.
- 15 days of PTO and 8 paid holidays.
DriveTime Family of Brands is a leading provider of automotive financing and servicing solutions. We are committed to providing our employees with a positive and supportive work environment, where they can grow and thrive in their careers.
We are an Equal Opportunity Employer and welcome applications from diverse candidates. Hiring is contingent upon successful completion of our background and drug screening process.
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Impound Specialist
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Fort Worth, Texas, United States DriveTime Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Impound Specialist to join our team at DriveTime Family of Brands. As an Impound Specialist, you will play a critical role in the vehicle recovery process, working closely with impound facilities and other stakeholders to ensure seamless operations.Key ResponsibilitiesNegotiate with impound...
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Impound Specialist
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Fort Worth, Texas, United States DriveTime Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Impound Specialist to join our team at DriveTime Family of Brands. As an Impound Specialist, you will play a critical role in the vehicle recovery process, working closely with impound facilities and other stakeholders to ensure seamless operations.Key ResponsibilitiesNegotiate with impound...
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