Insurance Claims Specialist

4 weeks ago


Fort Worth, Texas, United States Colonial Savings Full time
Job Title: Insurance Specialist

The Insurance Specialist plays a critical role in maintaining accurate customer escrow/tax impound accounts while adhering to state, regulatory, county, investor, and company guidelines.

Key Responsibilities:
  • Process and research insurance exceptions, including lender-placed coverage, insurance disbursements, cancellations, insufficient coverage, and exception research.
  • Respond to incoming phone calls and make outbound calls to resolve customer inquiries.
  • Board insurance records at the time of boarding and verify payment.
  • Maintain good working relationships with insurance vendors.
  • Paying insurance bills at policy renewal and updating the system as changes to the policy occur.
  • Obtain and pay lender-placed insurance as necessary.
  • Research and deposit insurance refunds and update accounts.
  • Resolve escalated customer escrow/impound inquiries and concerns regarding property insurance coverage.
  • Issue letters to agents/insurance companies and customers regarding insurance coverage.
  • Order reports and monitor EDI bill files and issue mass payments.
  • Reconcile and audit accounts as necessary.
  • Escalate to management any deficiencies, problems, or concerns that might be a potential risk.
Requirements:
  • 1+ years of experience with residential mortgage insurance and escrow.
  • Strong understanding of PMI, FHA, and HUD MI.
  • MSP (mortgage servicing system) experience preferred.
  • Excellent customer service skills.
  • Proficient computer skills, including Word and Excel.
  • Strong analytical and organizational skills.
  • High degree of accuracy with rigorous attention to detail.
  • Data entry and 10-key skills.
  • Ability to work in a fast-paced changing environment.
  • Must be able to work effectively and efficiently under pressure.

This position offers a full range of benefits, including Health, Dental, and 401(k). Colonial Savings is an Equal Opportunity Employer and is committed to diversity and inclusion in the workplace.



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