IT Documentation Specialist

1 day ago

Pensacola, Florida, United States ALTA IT Services Full time
Job Overview

ALTA IT Services is a leading provider of specialized workforce solutions and integrated services. We are seeking a skilled Technical Writer to join our team in Pensacola, FL.

The successful candidate will support the Network Operations team by creating high-quality documentation, including standardized response procedures, electronic tutorials, user manuals, and Help documents. This role requires excellent written communication skills, attention to detail, and the ability to quickly learn and understand complex subject matter.

Key Responsibilities

  • Create and manage response procedures for operators to refer to when escalating high-priority alerts
  • Research, gather, and synthesize data to present conclusions and recommendations to team members and management
  • Design, develop, and implement technical documents, including electronic training and user manuals

Requirements

  • Excellent written communication skills with a keen eye for detail
  • Experience in developing technical documentation
  • Fluency with industry-standard technical summary and reporting techniques
  • Proven ability to quickly learn and understand complex subject matter

Preferred Qualifications

  • Experience maintaining SharePoint applications/pages
  • Experience using OneNote
  • Familiarity with ServiceNow
  • Experience using SnagIt, Articulate 360, or similar instructional design tools

System One and its divisions, including ALTA IT Services, are leaders in delivering workforce solutions and integrated services across North America. We offer eligible full-time employees health and welfare benefits coverage options, including medical, dental, vision, and life insurance.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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