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Front Desk Representative

2 months ago

Urbandale, Iowa, United States Goldfish Swim School Full time
About Us

At Goldfish Swim School, we're passionate about creating a fun and engaging environment for our students and staff. Our mission is to provide a safe and supportive space for children to learn and grow, while also fostering a sense of community and teamwork among our employees.

Job Summary

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Member Services Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service, processing sales and enrollment transactions, and promoting our programs to current and future guests.

Responsibilities
  • Provide exceptional customer service to current and future guests, responding to their needs and concerns in a professional and timely manner.
  • Process sales and enrollment transactions, including handling payments and processing paperwork.
  • Act as the first point of contact for guests, presenting a positive image of the company and promoting our programs.
  • Support operational duties, such as reaching out to interested families and processing student registrations.
  • Assist members with purchases of merchandise and vending.
  • Maintain the cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms, and observation area.
  • Monitor the Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising.
  • Check voicemail and email correspondence and respond in a timely manner.
  • Makes collection calls to resolve open account problems.
  • Bring creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff.
Requirements
  • High school diploma or GED required. Some college preferred.
  • Two years previous customer service and/or administrative office experience required.
  • Intermediate level computer skills required using Word, Excel, and other software systems.
  • CPR, First Aid, and AED certification required within 90 days of hire (internal training provided).
What We Offer
  • Competitive hourly rate of $16.00.
  • Flexible part-time hours and scheduling.
  • Opportunities for advancement and professional growth.
  • A fun and supportive work environment.
  • A chance to make a difference in the lives of our students and their families.
Why Work at Goldfish Swim School?

We're more than just a swim school - we're a community of passionate and dedicated individuals who are committed to making a splash in the lives of our students and their families. If you're looking for a rewarding and challenging role that will allow you to grow and develop as a professional, we encourage you to apply.