Front Desk Representative

1 month ago

Urbandale, Iowa, United States Goldfish Swim School - Urbandale Full time
About Us

Goldfish Swim School - Urbandale is a dynamic and fun-loving organization that values its employees and rewards them for their hard work. We have a wonderful, warm, and tropical atmosphere that makes coming to work a blast every day. Our team is passionate about working with children of all ages and ability levels, and we're looking for like-minded individuals to join our team.

Job Summary

We're seeking a highly energetic and service-minded Sales and Member Services Representative to join our team. As a key member of our front desk team, you'll be responsible for promoting quality customer service, processing sales and enrollment transactions, and acting as the first point of contact for our guests. If you're a team player who loves working with children and making a difference in their lives, we want to hear from you

Responsibilities
  1. Support operational duties such as reaching out to interested families, sharing information about our lessons to walk-in customers, and processing student registrations using effective sales/customer service techniques.
  2. Resolve customer concerns/complaints using a professional approach.
  3. Assist members with purchases of merchandise and vending.
  4. Greet parents and students as they report to the front desk.
  5. Check in students on the attendance tracking system.
  6. Maintain cleanliness and safety of the front desk area, Snack Shack area, changing areas, restrooms, and observation area.
  7. Monitor Snack Shack and Treasure Island Retail areas for guest services, re-stocking, and occasional visual merchandising.
  8. Check voicemail and email correspondence and respond in a timely manner.
  9. Make collection calls to resolve open account problems.
  10. Bring creative ideas forward to ensure efficient operating procedures and an engaging atmosphere for students and staff.
Requirements
  • High energy – you believe work should be fun.
  • Service mindset - you take pride in making sure our members are taken care of.
  • Able to take initiative and have great organizational skills.
  • Excellent communication and able to develop relationships with our members.
  • Passionate about working with children of all ages and ability levels.
  • Must have or obtain AED/CPR/First Aid certifications as a condition of employment within 90 days (Courses are provided by facility staff once per month, limited exclusively to Goldfish Swim School staff members).
Benefits
  • Leadership roles starting at $15.50.
  • Flexible part-time hours and scheduling.
  • Competitive pay.
  • Growth opportunities.
  • Valuable work experience.
  • Increased social opportunities.
  • Future references/referrals.
  • On-the-job training and certification opportunities.
Work Environment

While performing this job, the employee is exposed to occasional heat and humidity if needed on the pool deck. Lobby desk is temperature controlled. We encourage our staff members to stand, smile, and greet our guests when approached, but chairs are allowed during quiet work times. Noise level is usually moderate.

Candidate Profile
  • Outgoing and energetic personality.
  • Friendly, positive attitude.
  • Strong work ethic.
  • Dependable, punctual, detail-oriented, and well organized.
  • Ability to multi-task.
  • Focused on SAFETY.
  • Flexible and able to adapt to company growth and evolving responsibilities.
  • Must be comfortable working with and around young children.

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