Veterinary Practice Manager

2 weeks ago

Washington, United States Animalcarecentermv Full time
Lead Veterinary Practice Manager

At Animal Care Center in Mount Vernon, WA, we are seeking an exceptional Veterinary Practice Manager to join our AAHA-accredited small animal veterinary hospital. Our hospital is a leader in pet health care in the Mount Vernon area, providing a wide range of services, from routine vaccinations to advanced surgical procedures.

Key Responsibilities
  • Partner with the Principal Doctor to uphold the highest standards of veterinary care and exceptional client service.
  • Maximize hospital efficiency, productivity, and profitability through effective management practices.
  • Oversee and train employees in delivering professional, efficient, and exceptional client service.
  • Effectively address and resolve conflicts, whether involving clients or employees.
  • Manage basic Human Resource activities, such as new employee onboarding, benefits, workers' compensation, recruiting, coaching, and counseling.
  • Develop annual plans, budgets, and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager.
  • Responsible for cash control, banking, loss prevention, office and medical supply ordering, and inventory management.
  • Track and maintain a record of required licenses and certificates to ensure they remain current and do not lapse.
  • Create and maintain veterinarian's and para staff schedules to meet client needs, following WellHaven guidelines.
  • In conjunction with the Principal Doctor, take responsibility for community outreach, events, and external marketing efforts to promote the hospital.
  • Ensure compliance with all WellHaven policies and procedures, as well as local, state, and federal laws.
Requirements
  • High School Diploma or equivalent.
  • Associate degree or higher in a related discipline (such as business management) a plus, or must have the education, training, and experience that provides the required knowledge, skills, and abilities.
  • WellHaven hospital experience and/or previous experience as a supervisor/manager in veterinary medicine or health-related industry.
  • Veterinary technician certification, licensure, and experience (preferred).
  • Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification a plus.
Work Environment

The Practice Manager position is performed onsite at our hospital or an approved offsite event location. Remote work is not available for this position.

Hospital environment includes limited space, smells from pet waste, and noise (barking, etc.).

Position requires 40+ hours per week to complete essential job duties and to meet client needs and work volume.

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