Veterinary Practice Manager
2 weeks ago
Join the Excitement at Animal Care Center in Mount Vernon, WA Animal Care Center seeks an exceptional Veterinary Practice Manager to join our AAHA-accredited , small animal veterinary hospital. We are the leaders in pet health care in the Mount Vernon area, providing a wide range of services, from routine vaccinations to advanced surgical procedures. At Animal Care Center, we take pride in our AAHA accreditation, which reflects our commitment to providing the highest standard of care. Our facility is equipped with state-of-the-art amenities, including modern equipment, a cloud-based computer system for seamless communication, a Cubex pharmacy system for controlled drugs, ultrasound capabilities, digital radiography (including dental radiographs), an in-house IDEXX lab suite for quick diagnostics, and a comprehensive anesthesia monitoring system to ensure the safety and well-being of our patients. The Practice Manager plays a vital role in the hospital's leadership under the guidance of the Principal Doctor. Primary responsibilities include ensuring top-tier veterinary care and exceptional client service, fostering a motivated and productive team, maintaining (or exceeding) budget goals, and growing the hospital. This role involves collaborating with the Principal Doctor to optimize profitability and hospital productivity while maintaining strong working relationships with the entire team. Key Responsibilities Main Accountabilities: Partner with Principal Doctor to uphold the WellHaven brand by providing consistent, high-quality veterinary care and exceptional service to patients and clients. Maximize hospital efficiency, productivity, and profitability through effective management practices. Oversee and train employees in delivering professional, efficient, and exceptional client service, including educating clients about Wellness Plans, preventive care, pet health needs, hospital services, and marketing campaigns. Effectively address and resolve conflicts, whether involving clients or employees. Partner with Operations Service Manager, Principal Doctor, and others to interview, select, train, develop, coach, and mentor employees. Manage basic Human Resource activities, such as new employee onboarding, benefits, workers' compensation, recruiting, coaching, and counseling. Manage para staff performance, development, and improvement plans, motivating teams to achieve set goals. Conduct regular development discussions with para staff. Develop annual plans, budgets, and hospital productivity targets in partnership with the Principal Doctor and Operations Service Manager. Responsible for cash control, banking, loss prevention, office and medical supply ordering, and inventory management. Track and maintain a record of required licenses and certificates to ensure they remain current and do not lapse. Create and maintain veterinarian’s and para staff schedules to meet client needs, following WellHaven guidelines, while proactively planning personal and continuing education time off. In conjunction with the Principal Doctor, take responsibility for community outreach, events, and external marketing efforts to promote the hospital. Ensure compliance with all WellHaven policies and procedures, as well as local, state, and federal laws. Oversee the medical chart process to ensure thoroughness and accuracy, consistently meeting hospital quality control standards. Partner with the Principal Doctor to implement effective communication strategies to foster employee engagement. Take an active role in or lead hospital team meetings. Required Skills and Knowledge Uphold integrity and ethics in all actions and behaviors. Develop direct reports by guiding, coaching, and mentoring to help them reach their full potential, achieve their professional goals, and contribute effectively to the success of the organization. Identify, address, and resolve conflicts effectively and professionally. Drive for results by demonstrating motivation and determination to achieve goals and deliver high-quality outcomes. Ensure the team is providing high-quality and safe medical services. Remain action-oriented and effectively set priorities. Work well in an extremely fast-paced work environment, remaining calm and resilient. Learn new computer software systems (EMR, Scheduling, etc.). Provide a high level of accountability. Education and Experience High School Diploma or equivalent. Associate degree or higher in a related discipline (such as business management) a plus, or must have the education, training, and experience that provides the required knowledge, skills, and abilities. WellHaven hospital experience and/or previous experience as a supervisor/manager in veterinary medicine or health-related industry. Veterinary technician certification, licensure, and experience (preferred). Certified Veterinary Practice Manager (CVPM) or Veterinary Management Institute (CVPA) certification a plus Work Location, Environment, and Physical Requirements The Practice Manager position is performed onsite at our hospital or an approved offsite event location. Remote work is not available for this position. Hospital environment includes limited space, smells from pet waste, and noise (barking, etc.). Position requires 40+ hours per week to complete essential job duties and to meet client needs and work volume. Schedules may include 10+ hour shifts, Saturdays, evenings, and holidays. Able to stand, walk, stoop, kneel, crouch, and climb. Good hand-eye coordination, arm-hand-finger dexterity with the ability to reach and grasp, and visual acuity to use a keyboard, operate equipment, and read information. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to lift 50+ pounds. May routinely be exposed to pets that may bite or scratch, biological hazards, anesthesia medications (smells), radiation if near an Xray machine, prescription medications, including controlled substances. WellHaven offers competitive pay and a great benefits package. WellHaven is an Equal Opportunity Employer. #J-18808-Ljbffr
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