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Marketing Coordinator

2 months ago

Tallahassee, United States Capstone Real Estate Investments Full time
Marketing Assistant Job Description

Job Summary: We are seeking a highly motivated and customer-focused Marketing Assistant to join our team at Capstone Real Estate Investments. As a Marketing Assistant, you will play a critical role in promoting our apartment community and providing exceptional service to our residents and prospects.

Key Responsibilities:

  • Provide excellent customer service to residents, prospects, and visitors to the community
  • General office administration, including lease and resident communication management, filing, answering phones, and greeting customers
  • May be responsible for light cleaning of the office, common areas, and model unit(s)
  • Effectively lease apartments in accordance with budget guidelines
  • Follow Fair Housing Standards in all dealings with prospects and residents
  • Conduct outside marketing under the direction of the Assistant Manager and the Community Manager
  • Coordinate the application review for each lease, including credit and income verifications and background checks
  • Complete lease packets and files for each resident, including the lease, all addendums, and other proper documentation and signatures
  • Ensure the condition of leased apartments prior to move-in, including a final inspection
  • Follow up with residents throughout their lease terms, promote the annual renewal campaign for the community, manage lease renewals, and complete lease documents
  • Perform daily marketing inspections, including the check of the model, the condition of the leasing path, and amenities areas
  • Pick up trash and carry a trash bag and sparkle kit
  • Vacuum and clean the clubroom as needed, if not performed by the housekeeper
  • Prepare cookies or provide candy, beverages, and coffee each morning

Requirements:

  • High School diploma or General Education Degree (GED); active enrollment in 2 or 4 year degree program preferred
  • Equivalent combination of education and experience
  • Knowledge, Skills, and Abilities Required:
    • Professional and enthusiastic demeanor resulting from sales, leasing, marketing, or customer service experience
    • Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective residents
    • Excellent customer service, sales, and negotiation skills
    • Good communication and listening skills
    • Able to speak effectively before groups of customers or employees of an organization
    • Able to read and understand lease documents
    • Able to be an effective team player and interact well with others
    • Organized and detail-oriented
    • Patient, even-tempered, and works well under pressure
    • Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
    • Able to write routine reports and correspondence
    • Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
    • Able to compute rate, ratio, percentage, discounts, and pro-rations
    • Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
    • Effective time management skills
    • Able to maintain confidentiality
    • Able to follow directions from a supervisor
    • Able to understand and follow posted work rules and procedures
    • Able to accept constructive criticism
    • Able to work weekends or overtime as job requires
    • Knowledgeable in Microsoft Word and Excel
    • Knowledge in Entrata preferred

Working Conditions: Work is performed in an office, sedentary setting or outdoor environment; primary functions require sufficient physical ability and mobility to walk, stand, and sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; and to verbally communicate to exchange information. Possible to work long hours and odd schedules (weekends) in order to fulfill job duties.