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Customer Service Specialist

2 months ago

San Antonio, Texas, United States Kahlig Auto Group Full time
Job Overview

Automotive Service Consultant – Kahlig Auto Group

Utilize your exceptional interpersonal skills to create a welcoming atmosphere for customers. At our dealership, we seek more than just a Service Advisor; we are looking for a professional who excels in customer relations—someone who can effectively manage appointments and serve as a vital link between our clients and service technicians.

Key Responsibilities

  • Provide a warm and prompt greeting to customers visiting the service department
  • Engage with each customer to understand their needs and communicate repair requirements to technicians
  • Promote additional services in a respectful and informative manner
  • Deliver precise estimates for repair and maintenance services
  • Ensure compliance with dealership policies regarding vehicle care and operations
  • Maintain communication with customers throughout the repair process
  • Facilitate the sale and management of extended warranties
  • Assess the quality of repairs and confirm the completion of all tasks
  • Inform customers when their vehicles are ready for collection
  • Clarify repairs and associated costs to customers
  • Address minor customer inquiries and concerns
  • Keep the Service Manager updated on any issues or potential challenges
  • Achieve and maintain Customer Satisfaction Index (CSI) scores as per dealership standards

Employee Benefits

We offer a comprehensive benefits package that includes medical, dental, life and disability insurance, a 401(k) plan, paid time off for vacation, sick leave, holidays, and a wellness program. Kahlig Auto Group is proud to be an Equal Opportunity Employer.

About Us

Kahlig Auto Group is a leading automotive retailer with a network of 10 dealerships in South Texas. Our commitment to exceptional customer satisfaction ensures a superior experience in sales, service, and overall vehicle ownership. We pride ourselves on our dedicated workforce and strive to create a positive and inclusive environment that encourages professional growth within the company.