Bar Team Leader
4 weeks ago
About Daish's Holidays Ltd:
We are a family-run hotel and holiday operator catering to the retired market, with multiple hotel locations around the UK and a fleet of luxury coaches. Our company has grown substantially over the last five years, and we have been recognized as one of the industry leaders in providing the best value for money holidays.
Award-Winning Company:
We have won awards for customer service excellence and have been recognized as one of the top fastest-growing companies by the Financial Times. Our commitment to excellence and customer satisfaction is unwavering.
The Regent Hotel:
We are seeking an experienced and enthusiastic Bar Manager with a proven track record of managing bars and staff to a high standard. As a Bar Manager, you will be responsible for providing exceptional customer service, managing a team of bar staff, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage a team of bar staff to deliver exceptional customer service
- Ensure a smooth guest experience by coordinating front-end and back-of-house processes
- Deal with guest complaints and workplace issues, reporting to the General Manager
- Relate and manage procedures to ensure a seamless experience
- Assist in the development and delivery of staff training, development, and induction processes
- Utilize EPOS systems in bars to manage sales and inventory
- Manage difficult customers in an appropriate manner
- Understand cellar management and cash handling procedures
- Ensure compliance with Health and Safety regulations and licensing laws
- Manage staff rotas and maintain good working relationships with colleagues and customers
- Be a positive role model as a team leader and motivate staff
- Maintain a smart personal appearance and flexibility in terms of hours worked/shift patterns
Requirements:
- At least two years of experience managing staff (including part-time staff) in a customer-focused bars role
- Personal License Holder preferred
Job Type: Permanent
Location: Weymouth
Job Function: Bar Person
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