Restaurant Operations Manager
3 weeks ago
Daish's Holidays Ltd is a family-run hotel and holiday operator catering to the retired market. With multiple hotel locations around the UK and a fleet of luxury coaches, the company has grown substantially over the last five years.
The Regent HotelWe are seeking an experienced Restaurant Supervisor to join our team at The Regent Hotel. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service while managing a team of waiting staff.
Your duties will include coordinating daily restaurant operations, delivering superior service, and responding to guest dissatisfaction. You will also be responsible for organizing and supervising staffing for meal times, maintaining equipment, and mentoring new staff.
Main Responsibilities- Coordinate daily restaurant operations, ensuring seamless service delivery
- Deliver exceptional customer service, maximizing satisfaction and loyalty
- Respond promptly and efficiently to guest complaints and issues
- Organize and supervise staffing for meal times, ensuring adequate coverage
- Maintain equipment and facilities to high standards
- Mentor new staff, providing guidance on operational procedures
- Ensure all tasks related to the role are completed as requested by Hotel Management
- Greet and serve guests, taking orders and passing them to kitchen staff or bar assistants
- Work collaboratively with other staff in the dining room, communicating effectively with kitchen staff
- Be accurate and courteous at all times, adhering to company Health & Safety policies
- Extensive Food and Beverage knowledge
- Able to motivate others to promote guest experience
- Attentive and patient, with excellent communication skills
- Ability to multi-task and maintain performance under pressure
- Active listening and effective communication skills
- Management experience preferred
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