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Cannabis Customer Service Specialist

2 months ago

Berkeley, California, United States The Apothecarium Full time

Company Overview:
The Apothecarium is a premier cannabis dispensary that has been serving the community since 2011. With multiple locations across California, Pennsylvania, and New Jersey, we are dedicated to providing a diverse selection of high-quality cannabis products in a welcoming environment.

Position Summary:
As a Customer Care Consultant, your primary role will be to assist and guide our valued guests through their cannabis purchasing experience. This position demands exceptional customer service skills, a comprehensive understanding of cannabis regulations, and a respectful demeanor.

Key Responsibilities:
- Deliver outstanding service to all guests and provide expert consultations on cannabis strains and products.
- Maintain a thorough knowledge of cannabis varieties, effects, and appropriate applications to assist customers in making informed choices.
- Handle opening and closing duties efficiently, ensuring the dispensary is well-maintained.
- Manage communication through phone, email, and in-person inquiries regarding cannabis laws and product availability.
- Administer support channels to enhance customer service and satisfaction.
- Ensure accurate cash handling and register management.
- Communicate customer feedback and concerns to management to improve service quality.
- Uphold cleanliness and organization within the dispensary, including restocking and display maintenance.

Qualifications:
- A Bachelor's Degree or equivalent experience is preferred.
- Must be at least 21 years of age and authorized to work in the U.S.
- Previous experience in the cannabis industry or related fields is highly desirable.
- Strong background in retail and customer service is essential.

Additional Information:
All candidates will undergo a comprehensive background check as part of the hiring process. The Apothecarium is committed to providing equal employment opportunities and prohibits discrimination based on various factors, ensuring a diverse and inclusive workplace.