Gameday Customer Service Ambassador

4 days ago


Metairie, Louisiana, United States AEG Full time
About Us

The New Orleans Saints and New Orleans Pelicans are committed to delivering exceptional experiences for our fans. We're seeking a highly motivated and customer-focused individual to join our team as a Gameday Customer Service Representative.

Job Summary

This part-time, seasonal role will provide elevated customer service to our season ticket holders and fans on gamedays. As a Gameday Customer Service Representative, you will be responsible for executing promotional giveaways, engaging with fans, and providing exceptional customer service at our ticket box offices.

Key Responsibilities
  • Assist with the execution and distribution of promotional giveaways at main stadium entrances on gamedays
  • Engage with season ticket holders and fans to provide an elevated customer experience
  • Provide customer service to fans at our ticket box offices
  • Assist with set-up and take-down of sales and service ticket areas
  • Assist with pre-game and post-game events and activities
  • Embody our values of work ethic, positivity, coachability, cultural leadership, passion for service, passion for craft, and passion for sports business
Requirements
  • Must be willing to work all 42 Pelicans home games and 10 Saints home games, including any additional home post-season games for either team
  • Must have a strong teamwork mentality and enjoy helping others be successful
  • Exceptional customer service skills
  • Self-motivated, organized, and able to solve problems in real-time
  • Comfortable in a fast-paced environment and able to respond well to changes in direction
  • Positive, friendly personality with patience to handle many customer interactions on gamedays
  • Ability to stand for at least 5 hours per gameday
  • Flexibility to work various hours, including nights, holidays, and weekends
  • Ability to lift and move items that can weigh up to 25 pounds
What We Offer

We offer a dynamic and fast-paced work environment, opportunities for professional growth and development, and a chance to be part of a team that values community, integrity, excellence, and an organization where people come first.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer experiences and working in a dynamic sports environment, we encourage you to apply for this exciting opportunity.



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